Hi all,

First of all I have decided to open a thread here since I wanted to more or less discuss this matter out. I am hoping to solve this peacefully without causing any big "noise". Here is my issue nothing complex.

I ordered refill ink, for my printer. When I finally receive my parcel, I was hoping to start using it. Unfortunately turn out the ink was leaking on the refill box...I went on and open the refill box. The blue ink was leaking badly. The black ink leak abit. There were also refunds together with the parcel.
The seller did not inform me before hand about refunding me. After asking him via PM he says the price of the ink has went down abit therefore he included RM1(x9piece) as a refund.

So i asked him whether he could refund on the leaked ink. he said he has protect the parcel and nothing he can do about it. So no refund.

I am not greed about refund but the product itself was "damaged"(leaked) So I would like to hear a collective opinion on should the seller do something about this ? such as issue a refund or resend the leaked ink ?

Thank in advance for the inputs.


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This post has been edited by assaopi: Dec 1 2007, 12:55 AM

Hmm.. Dealing tru postage sure have problems like this lor. If The seller agrees for a swap or replacement then can proceed with it. But when the seller say do postage at buyer's risk then you have to bear the damages coz the seller has already warn you. Refund can be discussed with the seller, if he agrees to do so that is.

If im the seller, i will follow the terms and condition i have set. Such as damages during postage are to be bear by buyers(if stated, that is). But if not, i will replace new 1's or do a refund if really have no choice.. try negotiating with your seller and get the best solution for this..

Kinda agree too.

I have try to nego but nothing came out, just want to hear what forumers has to say here.
Maybe this can serve as a reference to the others