Just wanted to share my personal experience working in the IT department at MCIS Life in PJ to help others who may be considering a role there.

If you're offered an IT Application Support position that reports to Vijaya Mottaiyan, I strongly encourage you to ask detailed questions about the team's work expectations before accepting the offer.

In my experience, work-life balance was not respected. I was asked to log in for work even when there was a funeral at my home, which was very upsetting. I also experienced frequent work-related messages and pressure outside office hours, and I often felt that my personal time was not respected.

I also personally experienced and witnessed staff being shouted at in the workplace. I found the communication style intimidating and stressful, and it created an unhealthy working environment. one occasion when the issue of shouting was raised, my understanding was that the response was essentially, "I'm like this. If you don't like it, just leave." That response made me feel that respectful feedback was not welcomed.

From my perspective, there were also situations where processes were handled in ways I disagreed with, making it difficult to work effectively. Overall, I found the manager's style emotionally draining and stressful, and it had a significant impact on my mental well being.

During my time there, I noticed a high level of staff turnover within the team, although I can only speak from what I personally observed.

Another issue I experienced was the compensation for weekend work. For example, if we worked two full days over the weekend to support the business, we were only allowed to claim a half-day replacement leave. I felt that the time and effort employees put in outside normal working hours were not fairly recognized.

One thing I wish I had known before joining is that the "Application Support" role was very different from what I expected. In my experience, it involved very little actual application support or technical troubleshooting. Most of the work revolved around ticket SLA monitoring, manual follow-ups, and outdated processes. There was very limited exposure to application administration, deployments, troubleshooting, or other technical tasks that would help build valuable IT skills. I personally felt that the role offered very little opportunity for technical growth or career development.

From my experience, there was also a lack of accountability in the team. When management decisions turned out to be mistakes, I felt those mistakes were rarely acknowledged, and the team was often expected to deal with the consequences instead. I also felt that the manager did not adequately support the team when issues arose and that there was a tendency to assign blame rather than work together to solve problems.

Another challenge I experienced involved onboarding new projects and applications. In my experience, all applications were handed over to the team for support without sufficient documentation or proper knowledge transfer (KT) sessions. I felt this made it unnecessarily difficult to provide effective support, as we were expected to maintain systems without having the information or training needed to fully understand them. From my perspective, I also felt that technical decisions around accepting these handovers did not adequately consider the team's readiness or the long-term support implications.

The aspect that disappointed me was the difference between what was presented during the interview and the actual responsibilities of the role. During the interview, I was given the impression that I would have opportunities to support cloud technologies, including AWS, and gain relevant technical experience. However, during my time in the role, I did not receive that exposure. Instead, most of my work involved ticket SLA monitoring, manual follow-ups, and operational tasks. I felt the position was significantly different from what I had expected based on the interview discussions, and I would encourage candidates to ask detailed questions about the day-to-day responsibilities and the technologies they will actually be working with before accepting an offer

Everyone's experience may be different, but I wanted to share mine so that job seekers can make a more informed decision and ask the right questions during the interview process. Take care of your mental health! No job is worth sacrificing it.

should share this at glassdoor

Whether people agree or disagree, I think reviews like this are useful because candidates rarely get to hear what happens after someone joins. Sometimes the job title sounds great but the actual work can be very different.

Wow... she's STILL there? disappointing!
MCIS has lost a lot of good people because of her attitude and the way she manages the team. I left about a year ago, and I'm still salty about the experience because it was that bad.
Some of the things I had to deal with her....
1) MC slips wasn't enough. You'll be asked for extra "proof" like photos, which felt ridiculous.
2) She didn't seem to understand a lot of basic IT processes, but would still insist her way was the only right way and no room for improvement at all.
3) She treated users and even colleagues with very little respect, and it created so much resentment within the team.
4) She acted like everyone worked for her personally instead of remembering that we're employees of the company.
5) She even asked me to complete her mandatory annual HR training on her laptop on her behalf and told me not to let anyone know about it. That crossed a line for me and made me really uncomfortable.
6) It also felt like she was happy to take credit for work done by other people while rarely giving recognition to the team that actually did it.

The worst part for me was having my personal time constantly interrupted. Getting messages after office hours and on weekends for things that weren't even urgent became normal, and it was exhausting and causing issues with my family bcos my family time were constantly interrupted by her!

Just my opinion as someone who worked there, if the company really wants to improve the team's morale and stop losing good people, they seriously need to address the leadership issues.

OMG!!! Finally someone said it 😭 It's actually so true. One thing I've noticed is that HR definitely knows what's going on, but they seem too weak to actually do anything about it. I'm honestly glad I left MCIS instead of staying and hoping things would change.