I was just wondering if there is anyone here who knows the authorised or qualified person(s) or technicians who carry out the servicing of Naim amps. Are the technician(s) usually an old-timer on the job for a considerable period, or they are constantly changing where the people come and go?

The Malaysian distributor for Naim audio is CMY and the technicians should be parked under them, though I am curious if anyone has the direct contact of the technican(s).

If the distributor is still around, then better send it to them, they will also give you repair warranty. Can also try Happy Ears in Kota Kemuning or look for Mr. Oh from OUG (not sure if he's still doing it though).

Thanks. Going through CMY a big chunk of money will be taken off being the middle man. Mr Oh has stopped taking in amps several years ago and only works on CD players and cassette decks, small and light items. Will check out Happy Ears though will be inclined to send to technicians who have received training and proper procedures from Naim UK and the channel is only through CMY.

Lots old repair tech given up component level repair of electronic equipment. Nowadays repair TV just swap out power board, main board etc instead of component level repair. Same for other equipment like too.
Had same issue when wanted to repair Bose amp for car...no one wanted to repair or even try.

Mr Oh is semi-retired. He's very reliable and very good technically, has been working on hifi equipment for at least 30 if not 40 years. The good thing about him is not only in his skills of expertise but the fees he charges as it's very reasonable when compared to other technicians out there.

Unfortunately he doesn't repair amps anymore since he is quite senior and can't handle big and heavy weight anymore as he used to when he was younger. He should be in his 60s now. The last time I sent my integrated amp to his place for a minor fix several years ago, I have to carry it up to his 1st floor room upstairs for him to perform a quick install. He doesn't do amps anymore presumably most of them are heavy and since he is a one-man show and doesn't have any assistant.

If anyone knows of any reliable technicians who repair any sort of hifi components or speakers feel free to share. I have few references but not too sure if it's reliable as they are not tested and it's recommendations from people in the industry. Not many left in the profession as mentioned as it's a dying trade. When there's not many people in the industry for this scope of work, the repair fees are usually high since there is little benchmark for comparison.

As with Naim, I presume the technicians attached with the local distributor would have received training from Naim UK on the proper procedures and do's and don'ts, so that's an advantage compared to half-baked technicians out there. It's important not to have your cherished equipment especially a newer and costly model to be ruined by incompetent or bad technicians during a repair job where Mr Oh often describes these people as scientist. Equipment not properly repaired but further damaged by trial and error attempts of improper modifications.

This post has been edited by ryder_78: May 6 2026, 07:18 AM

TV is mass-produced electrical appliances which is not exactly the same as audio equipment which is more niche. If the TV is out of warranty and something goes wrong, some people may choose to just buy a new TV than carry out a repair even though it's just swapping out parts as the cost of repair may not be worth it since new TVs are cheap nowadays. Not to mention the hassle of either getting the technician to go over to your house to troubleshoot the issue, or the owner transport the TV to the service centre to have it checked and repaired.

Bose amp for vehicles, I think there are still people who are able to repair it, but the difficulty or problem is you might need to dismantle the amp yourself and bring it to the technician to check and diagnose the problem. The shop where you bought and installed the Bose amp can't help with the repair?

Dismantled entire front seat, holder & frame and brought amp direct to shops that repair electronics and even to car audio repair guys who mainly repair android car units nowadays. Even went to some former repair technician house to ask (he operate part time from house after close shop for good). No one want to do it. This is stock factory bose amplifier 8 channels running stock 2 ohm car speakers. Can buy new one from car hq of course around 5k+ I ask quote before. USA actually got shop advertising and repairing said amp exact model.

Looks like you have spent considerable effort but it is unfortunate no one wants to repair the Bose car amp. I am guessing all of them are not interested to repair due to the complexity of the job/lack of knowledge to troubleshoot, unavailability of spare parts, just not interested or something else? I was just wondering, if your Bose 8 channel amp breaks down during the warranty period, the manufacturer will be obliged to repair it right, unless they replace the faulty amp with a completely new one.

Home audio equipment there's still people who are able to repair, and the issue is finding the competent technician to do it. If under warranty there is no issue. Even though it's out of warranty, still no issue if the distributor can provide support. However, it's a small market with limited capable 3rd party technicians with few who actually do more harm than good..

5k actually can buy other hu+amp already

Issue is after warranty period, already 10 years I own it. Now either this year or next I will change car. Will never get a car with factory high end unit again Bose/Harmon kardon/burmeister/arkamsys/etc

Hope you have better luck and can repair your amp

This post has been edited by culain99: May 6 2026, 04:30 PM

Many owners did, however most of them admit the clarity of original stock amp+hu+speakers cannot be matched no matter what high end you fit in. That bose tuning is superb. Myself I give up, will change car this year or next and make sure without Bose/Harmon kardon/burmeister/etc. then can upgrade myself

You have got your money's worth after 10 years. I don't have much experience with car audio but I would think that there is no resale value for used car components, amps, speakers or HU even though they are in good working condition unlike home audio equipment and speakers although it's getting worse throughout the years as less people are into the 'hobby' compared to yesteryears.

There are not many vehicles which are fitted with stock 'branded' audio systems. As far as I know it's Bose with Mazda and most recently Yamaha with Mitsubishi XForce.

can. provided got time (dont rush) & convert to all 4ohm speakers
bose system is not the very hifi level yet.

Right, so it's now more to car audio than home audio. This is interesting, as the observation that you mentioned somehow coincides with my viewpoint on upgrading the stock audio systems in vehicles although I have to admit that I have limited experience in car audio mainly because I don't have interest to spend a lot of money here despite the fact that music and sound quality are important to me.

I have listened to stock audio systems in the Mazda CX5 2.5 (Bose) and Ford Focus 2.0 (Sony). The tuning of the audio system for both are completely different, and to my ears and preferences the Sony sound system in the Ford Focus sounds better. The Bose tuning is very clean and clinical, lean with good separation and detail. However, the bass is severely lacking, and even though the bass was bumped up to the maximum in the settings, there is very little change to the bass punch and presence. With the Sony, the music sounds much more dynamic and has punch mainly contributed by the bass. There is wallop down there which extends up to the midrange, giving a fuller sound. It's a fuller and warmer sound with punchy bass with the Sony, and with the Bose it's a lean and clean sound but without bass, comparatively speaking.

I have spent RM5k+ with Pete's car audio upgrading the speakers and adding DSP and subwoofer about two years ago with my new vehicle. I usually don't spend money in car audio system and prefer everything stock. My previous Ford Focus which I owned for 10 years has an outstanding stock Sony system which sounds fabulous, no upgrade necessary. However, the Nissan Almera which I currently have has a poor sound, lean, flat and lacking bass and dynamics. I could choose to stay put but anyway decided to just spend the money. Although it is a clear upgrade from the stock audio system, to be frank I still prefer the stock audio system of the Sony in the Ford Focus.

Contrary to you, if considering a new vehicle in the future, the audio system will be evaluated although it's not the primary importance, although still important. However, for me it is likely I won't be upgrading the stock audio system and will just live with it. For this reason, the Mitsubishi XForce remains as one of the top contender as it has a Yamaha audio system. I'm not sure what other vehicles are fitted with branded audio systems though but I guess those vehicles must be quite upmarket.

Coming back to service or repair of amps, in this thread I"m particularly focusing on the service of home audio amplifiers and not car audio amps which is quite different. It is surprising to hear that nobody is willing to repair the Bose amp in your vehicle despite some effort of asking around, but used for 10 years I guess it's fine as it can be replaced with a new one. The whole package of the audio upgrade in my vehicle also costs RM5k+ but that is inclusive of the DSP amp, front speakers and subwoofer, all branded. Touch wood they will last for a long time but if anything goes, I can foresee the installer whom I bought the system from will recommend to replace with a new one, judging from your experience.