QUOTE(ayamxxx @ Jan 16 2026, 12:53 PM)
Past experiences back in 2019, had some rear hit collision and send my car to Honda Body and Paint center. At that time under Takaful Malaysia insurance, so as norm, send car, SC shown what items need to replace or repair, and insurance adjuster will come, verify and approve for it. In my case adjustor ok.
What surprise me is the SA at Sg Long 4S Kajang Body and Paint told me, if Im under Etiqa, for quotation less than rm20k, Etiqa will approve without need an adjustor.
Im not sure how legit it is cz never had accident claim right after. 2020 onwards all my cars with Etiqa, only one time during MCO under P&O
Rear hit collision, I assume it's not your fault but the other party who is fault so you only claim the other party's insurance?
Anyway, to me the insurance company doesn't matter but of course there are some companies which have slightly better claim procedure as you have mentioned. We would all want to avoid any form of accidents whether it's minor or major, not only to avoid getting the vehicle repaired and claimed under insurance which would be a hassle, but also to avoid having the NCD getting to 0% if claiming under your own insurance, and most importantly to ensure the occupants inside the vehicle are safe from any injury. To me, the reason we buy vehicle insurance is not so much about thinking of the ease of the claim process in case of an accident but because it's mandatory under the law. If one is entitled, there is no reason the company, or more appropriately the staff assigned to the case will reject the claim unless he's a nutcase just like what I have encountered. In the end it will be approved, just more hassle.
I guess everyone would want to avoid an accident but sometimes it's inevitable. I don't have many cases which require the vehicle to be repaired and claimed under my own insurance as it's mostly under the other party's insurance. Two cases where my vehicle was hit from the rear many years ago. It's only the latest case where I claimed under my own insurance, but it was an error on my part. If I could turn back time I would have just repaired the vehicle without using the insurance as the cost of the repair is around RM6k only. I earlier thought it would be more than RM10k. As a result, I lost the NCD and it's back to 0% once claimed under insurance. With a costly new car, the insurance premium is high with 0% NCD.
In summary, to avoid all the hassle of an insurance claim for a vehicle which may cause the NCD to be completely lost if under your fault, drive sensibly. In the event of an accident, if it's not your fault and a major repair is required to your vehicle the NCD will be intact. Nevertheless, best is not to be involved in any form of accident especially a major one as the vehicle won't be in its perfect original state after repair. FWIW the workshop handling the repair works is more important than the insurance company to me. Select a good workshop and not some unknown shoddy workshops which are notorious for poor workmanship and delayed delivery of the vehicle.
This post has been edited by SportyHandling: Jan 16 2026, 01:39 PM