Technical Support - L1

Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times.
Ability to understand varied and complex product configurations and support customers through various means of communication including email, phone, chat, forums and social media.
Identify, resolve or manage the resolution of system issues
Troubleshoot platform issue raised by clients or and escalate to the next level if can’t be solved beyond the expertise
Communicate to other department and teams keeping stakeholders and management informed
Updating and managing Knowledge base
Own and track tasks within SLAs

Ideal Candidate:

Excellent communication skills and have handled global clients before.
At least 3 years of experience in application support
Has exposure to ticketing tools.
Troubleshooting via logs, experience in FTP
knowledge on scripting and Unix/Linux
Experience in AWS will be good, but not compulsory
willing to work under shift

To apply kindly send your resume to annie.kanusamy@rfhrsolutions.com