i have bad experience with Citibank flexi loan, where there is no Citibank in Sarawak. But only 1 sales office here.
and been contracted so long, still cant move away from it.
If you online banking been blocked . You will got problem to transfer money. withdraw money. 1 word. u cannot get out single cents from your exceed account. if you are in urgent. you will face serous problem.
The only way citibank can do is to reset your pin. and you got to wait for 5 working days.. waiting for the pin number to send over to you with ordinary mail only. (even if you request for courier service and pay by yourself, you still can only get ordinary mail service).

the reason i been blocked. could be i have wrong password. but i'm quite sure i wont be wrong. anyway, i always get msg of info not recognised, wrong info and user session expired. and finally get a message that your pin been blocked need to call helpline. which happen quite often. so, use the service carefully.

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Added on August 18, 2009, 12:39 pmi really hate the citibank service nowadays. the service is getting worst and worst from time to time. so judge yourself.

This post has been edited by truth_seeker_09: Aug 18 2009, 12:39 PM

another thing is this bank is really poor in Phone banking service. if you really use it. you will understand on it.
Even if you are in KL area. i think it will not be a good idea to deal with this bank. Been dealing with this bank few times. they are not customer oriented bank. esp nowadays, they only do thing "win" by themselves only. compare with other banks. This is a "money face" bank. Really sick of it. still got years to be suffer with this bank.
this is the forth days i asked them to send me pin. until just now. i just got a phone call say they will do pin for me. really sick on it. and send with ordinary mail. i think the flexi loan offered only flexi for Citibank only. not to customer. customer is the last option. Dont be cheated by this bank name/brand/popularity.
hope this is not so called criticism. Just i am really mad on this bank. Just stay away from this bank if you can.