I tried to transfer over 1500 with my phone

Suddenly security question prompt popped up, asking me to write right answer. This bullshit never happened before (the popup)

Naturally I couldn't remember the fucking answer which I could remember if 15 years ago and was locked out.

I spent half an hour waiting for customer service asking my access back.

They said wait 24 hours for their cyber security expert to call back.

I pressed for immediate resolution and they gave me the numbers of their cyber security department.

I called the numbers and no one answered.

We are in 2025 now, and online banking system is useless as fuck.

They will lock you out from the funds you own for shitty reason. (in the name of security)

This sort of high tech implementation makes it easy to guess the bank.
The most high tech bank in Malaysia.