A video by a TikTok user claiming to be a J&T Express rider has caught people's attention, with the rider suggesting that couriers' WhatsApp accounts could be banned if customers ignore their messages after deliveries

In the TikTok video posted late last month, which has since gone viral with over 2 million views, @hznrzli asks recipients, particularly those paying via online transfer (non-cash on delivery), to at least reply to delivery notifications with a "thank you", a sticker, or even a single dot.

He says that leaving the riders' messages on 'read' or 'seen' could lead WhatsApp to flag the riders' interactions as spam, potentially restricting or banning their account and making it harder for them to communicate about parcel deliveries.

Here is the English translation of his request:


He then shows his phone screen, which displays a WhatsApp alert stating: "Your account is restricted right now… Recent activity on your account may be a sign of spam, automated or bulk messaging."

The J&T Express rider showing his phone screen, where a WhatsApp alert says his account has been restricted.



So, what's actually going on?

While it's true that WhatsApp can restrict or even ban accounts it thinks are sending spam, the situation isn't as simple as "don't reply = ban".

From what's publicly known, the platform considers factors like whether messages get reported, blocked, or ignored on a large scale, especially if the sender is messaging lots of people they shouldn't.

For a courier sending normal delivery updates, the risk is probably low, especially if the messages are expected and customers haven't reported them as unwanted.

Replying to a message might help the delivery rider's account stay in good standing, but ignoring it won't automatically trigger a ban.

In short, the TikTok video isn't entirely wrong; the rider's account could theoretically be restricted if WhatsApp flags it, but the idea that customers must reply to avoid this is a bit of an exaggeration.

A simple "thank you" might make things smoother, but the platform is looking at the bigger picture, not just whether a single message gets a response.

That said, replying is courteous, and you should ideally do it as it may help the sender avoid spam flags, but it is not a guarantee.

J&T still okay or getting worse?

Oh didn't know that

I didn't reply most of them

I usually just drop a message to say thank you, half of time they would respond. At least some gratitude for them

I usually reply: mau main hisap bang?

i have been reply TQ, terima kasih, thank you all this while

to me it just seem polite

those newer ones that send over, usually reply back sama sama

but i am okay

which platform still use JT ? tiktok sales ?

haha no wonder the J&T guy everytime deliver to my house, he will send sticker like "TOLONG REPLY TQ"

ever since shopee express takeover their own, i never had a bad experience with shopee xpress.. always deliver to door with a smile .

usually i will get back : ko isap i ke?

i usually reply cute emoji/smiley face of thank you out of courtesy

Shopee now uses their own app to send message of impending delivery. I believe this was done to save costs.

All these while thinking it was just an automated message from their system so never bothered hahahaha

Reply back "berapa inci?".

If he reply less than 5 inci, not worth it liao... EIH, EIH, WAIT....

Don't understand
you burden your customer, the more customer piss with you.
If anyone reply the message, it can be seen as proof of delivery acceptance.

Some of the buyer don't have privilege to accept the delivery on spot. They just hope you place goods at the area safe from weather or best suitable location.
Imagine the buyer just back and found their goods so called delivered is no where to been seen. Won't they be angry being received message items delivered?

I reply Thank you all the time.

I reply a middle finger picture.

Then just say tq when you confirmed the goods in your hand

This isn't like a must, just just nice to do considering Whatsapp is actively filtering now (also valid from their end cause they also want catch spammers)

whatisapp banned can still use sms or iMessage

i always reply with brinjal and water emoji as a sign of thank you

hope they like it?

the messages are generated automatically by system
why should we reply to it?

I thought those are automated messages

i reply i know your drop zone boss is c amoi. she wanna 1 nite?

Not this la.
The delivery guy take picture of the item & wassap u, ckp item sampai & place here.

i usually give sticker or thumbs up. same guy deliver to my place for about a year already.

Ya. I also didn't know. Buy I always reply to confirm I took or collected item.

This one is those spamming dickpix no one interested or response one. 🤣🤣😂😂

Ahh la get use to it.

Generation these day all lack common courtesy.

Can use Whatsapp business? Need to pay?

if i remember it is

i cannot be sure 100%, if not wrong...the confirmation including the picture is submitted onto the system
thn the system send it to your whatsapp

if the delivery guy needs to manually save every number of every parcel and whatsapp you the picture every time
his phone contact list guarantee extremely long and the job load of the delivery guy guarantee a lot more than just delivering stuff

J&T > shopee express > poslaju

i work as part time before
got own app where we scan the barcode n it will link to our whatsapp, automatically display address, phone number, etc
when parcel delivered, open same app scan then the app automatically open our whatsapp for us to send any msg

depends on the outlets one... mine only takes 1 day to reach KL and Johor cause they're the main outgoing hub for penang.

apa lanjiao they send msg, my parcel always kena throw on the floor even though I've been waiting for them to honk. no honk also

lol demm

bodo riders