HELP: Why is my Unifi tv box not connecting?, I use the LAN cable connect.
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 Oct 15 2025, 02:19 AM, updated 3 months ago
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#1
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Junior Member
155 posts Joined: Nov 2015 
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So TM sent me the new unifi plus black box and messaged me to install myself.
I just unplug all cable from old unifi white box and connect to new unifi black box. Should be easy right? But it gives me this message "Your ethernet cannot reach internet." What is the problem? If I connect back to the old white box, no issue.  Do I need configure/change anything in my router ka? Or this new black box can only connect using Wifi?    This post has been edited by StephMujan: Oct 15 2025, 02:32 AM |
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Oct 15 2025, 12:07 PM
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#2
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Junior Member
155 posts Joined: Nov 2015
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QUOTE(PJng @ Oct 15 2025, 11:05 AM) wow, thank you, I repost there can? |
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Oct 15 2025, 12:09 PM
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#3
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Junior Member
155 posts Joined: Nov 2015
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QUOTE(QuantumEdge @ Oct 15 2025, 10:12 AM) Port 4 is reserved for the old box This will not make my tv stream slow and lag ka? If I also download big file at same time? Use other ethernet ports or change the settings in the router  thought port 4 help separate the connection to avoid lag? |
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Oct 17 2025, 01:50 AM
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#4
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Junior Member
155 posts Joined: Nov 2015
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QUOTE(regnessem @ Oct 15 2025, 12:15 PM) have you tried the other port? usually not noticeable Yay, port 3 works, thank you all. that port 4 uses different VLAN but the new box no longer uses that VLAN hence the issue Hopefully will not make TV lag when I download same time on internet. haha |
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