Their customer service really sucks. My mum have been subscribing for over 20 years. Recently I wanted to give them more business by signing up astro fibre so that I can have one service provider. I terminated my celcom fibre and applied for Astro fibre. Initially everything went fine until their validation process and they discovered my mum existing account. So the validation team decided to cancel my application straight away. I decided to check with unifi TV and found out not only is it cheaper you get more free channels like HBO etc which you had to pay extra but free with unifi.