As unker who did frontline customer service. it is never good idea to be Karen to front line staff who is already doing they best to resolve your issue.

Those staff is lowly paid and do shift work. They dun has all the power just do your "simple" request. Deswai ask you go branch for certain things.

You do lidis show your superior just ensure that noone wants to deal with you. Not what you want when it comes to fianncials