Subject: Utter Frustration with AmBank Online’s Absurd Policies and Useless Customer Service
Dear AmBank Customer Service,
I am absolutely fed up with the ridiculous and infuriating experience I’ve had with AmBank Online and your utterly deplorable customer service. Your so-called “SOPs” are a complete nightmare, and I’m beyond exasperated by the sheer incompetence I’ve encountered.
To start, your uncommunicated, nonsensical rule about banning online access for not logging into AmBank Online within 90 days is outrageous. Nobody told me this when I opened my savings account, which, by the way, doesn’t even come with a debit card! How am I supposed to know about a policy you never bothered to explain? This lack of transparency is maddening and has left me stranded without access to my own money.
When I called your customer service to sort this mess out, I was stuck on the phone for over an hour—AN HOUR—with zero resolution. The agent had the audacity to tell me to drag myself to a physical branch to get a “replacement card” for a debit card I never knew existed, never received, and apparently can’t even be traced! No delivery details, no tracking records—nothing! How is this acceptable?
To top it off, I tried resetting my password with my credit card number, only to be slapped with a cryptic T018 error that got me nowhere. Your AmBank Online platform is as useless as your customer service, which is saying something because both are an absolute disgrace.
I’m now forced to wait through a long public holiday before I can even think about resolving this during working hours at a branch—because apparently, your systems can’t handle basic issues without wasting my time and energy. This entire ordeal is infuriating, and I’m sick of jumping through hoops for something that’s entirely your fault.
Fix this immediately. Scrap your absurd 90-day login rule, communicate account requirements clearly, and get your customer service act together. I demand my online access be restored without me having to trek to a branch or deal with this replacement card nonsense. Do your job and resolve this now.
Sincerely,