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 Prepaid telephone number not even reach ...60, But they can suspend?

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TSplouffle0789
post Sep 6 2025, 12:56 PM, updated 4w ago

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CelcomDigi Prepaid (Grace Period):


- After validity days expiry → enters 60 days grace period.


- During barred period (1th - 50th days) : only receive calls/SMS (no outgoing/data).

Disabled period (51 th- 60 th day)
Cannnot reload

- To reactivate: reload any amount through customer service only.....


- If no reload before grace ends → number terminated.



- Validity extension does NOT work once grace period started.



- Image: https://i.postimg.cc/tTS5VfrW/Screenshot-20...3959-Chrome.jpg



QUOTE
As Malaysia’s leading converged
telco, Telekom Malaysia Berhad
™ is the national connectivity
and digital technology provider.


TM has served the nation with
its comprehensive suite of
communication services and
solutions for 77 years and proudly
continues to play its role in
ensuring inclusive connectivity for
all Malaysians.



First established as the Malayan
Telecommunications Department in
1946, TM has grown in leaps and bounds
through various cycles of the country’s
telecommunications technology evolution.



Leveraging its innovative culture, TM
delivers smart solutions that not only
make lives easier for the community
and businesses but also safeguard the
environment as part of its sustainability
commitment.


TM is ready to enable an end-
to-end digital ecosystem to create a more
sustainable future for all Malaysians.



[Malaysia Telco Big 3: CelcomDigi, Axiata, Maxis – Dividends, AGM & Prepaid Info]

CelcomDigi (6947):


- Largest mobile operator (20.2m users, 56% share).


- Formed Dec 2022 from Celcom + Digi merger.



- Dividend: 3.5 sen (Jun 2024), 3.5 sen (Sep 2024), 3.6 sen (Dec 2024), 3.7 sen (Mar 2025), 3.8 sen (Sep 2025).
- 28th AGM: 22 May 2025, 9am, Nexus Connexion KL + Virtual (Boardroom portal).



- Image: user posted image


- Market Data: https://www.barrons.com/market-data/stocks/...?countrycode=my

Axiata (6888):
- Dividend: RM0.05/share (Ex: 02 Oct 2024, Pay: 23 Oct 2024). Previous RM0.05 (Mar 2024).
- Yield: 4.12%.
- 33rd AGM: 28 May 2025, 2pm, M Resort KL + Virtual (TIIH Online).
- Image:

user posted image



- Market Data: https://www.barrons.com/market-data/stocks/...?countrycode=my

Maxis (6012):
- Dividend: RM0.04/share (Jun, Sep, Nov 2024; Mar 2023).
- Yield: 4.79%.
- Next Ex-Date: 09 Sep 2025, Payment: 25 Sep 2025.
- 16th AGM: 15 May 2025, 2.30pm, Nexus Connexion KL.



- Image: user posted image


- Market Data: https://www.barrons.com/market-data/stocks/...?countrycode=my

This post has been edited by plouffle0789: Sep 6 2025, 05:31 PM
Chanwsan
post Sep 6 2025, 12:59 PM

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Yes no maybe
keyibukeyi
post Sep 6 2025, 12:59 PM

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Can, go center and tell your story, welkam to postpaid family
TSplouffle0789
post Sep 6 2025, 01:04 PM

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QUOTE(keyibukeyi @ Sep 6 2025, 12:59 PM)
Can, go center and tell your story, welkam to postpaid family
*
Postpaid can buy nice number
keyibukeyi
post Sep 6 2025, 01:06 PM

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QUOTE(plouffle0789 @ Sep 6 2025, 01:04 PM)
Postpaid can buy nice number
*
Yes, if your number is not nice, most probally can get back. Good luck.
ecrl
post Sep 6 2025, 01:06 PM

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If you want to kept for nostalgic sake, it is pointless..

Just let go.. declutter your life.
KitZhai
post Sep 6 2025, 01:14 PM

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Why so important with that number
TSplouffle0789
post Sep 6 2025, 01:16 PM

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QUOTE(KitZhai @ Sep 6 2025, 01:14 PM)
Why so important with that number
*
Because it is very nice number....



KitZhai
post Sep 6 2025, 01:19 PM

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QUOTE(plouffle0789 @ Sep 6 2025, 02:16 PM)
Because it is very nice number....
*
Then go to their centre, tell story, join the postpaid family.

I think you can select to go back prepaid after that
keyibukeyi
post Sep 6 2025, 01:20 PM

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If still winthin grace period, try topup
Knnbuccb
post Sep 6 2025, 01:21 PM

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sialcom postpaid sucks balls

with prepaid, u can still receive calls even if u dun pay anything

with postpaid, u dun pay, u get barred

then later, u sstill have to pay for the months which u r barred. if this aint the biggests scam, i duno what is.

they will keep calling u asking to upgrae to postpaid if youre on prepaid

This post has been edited by Knnbuccb: Sep 6 2025, 01:25 PM
momojaja
post Sep 6 2025, 01:25 PM

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recently there is a post about tis, it said u nid pay RM10 to get ur nombor bek, then subscribe that telco postpaid plen for 2 years. after that u can mnp change bek to ur prepaid.
and I did do research, around 6-9 month the telco will held ur pon nombor.
DarkNite
post Sep 6 2025, 01:27 PM

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QUOTE(plouffle0789 @ Sep 6 2025, 01:16 PM)
Because it is very nice number....
*
What means "very nice number"?
TSplouffle0789
post Sep 6 2025, 01:28 PM

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QUOTE(momojaja @ Sep 6 2025, 01:25 PM)
recently there is a post about tis, it said u nid pay RM10 to get ur nombor bek, then subscribe that telco postpaid plen for 2 years. after that u can mnp change bek to ur prepaid.
and I did do research, around 6-9 month the telco will held ur pon nombor.
*
celcom digi / maxis?


Recently, there was a post about this. It said you need to pay RM10 to get your number back, then subscribe to that telco’s postpaid plan for 2 years.


After that, you can port back to your prepaid.



From my research, the telco will hold your phone number for around 6–9 months.





TSplouffle0789
post Sep 6 2025, 01:28 PM

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QUOTE(DarkNite @ Sep 6 2025, 01:27 PM)
What means "very nice number"?
*
Like 6868 ?
TSplouffle0789
post Sep 6 2025, 01:40 PM

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QUOTE(Knnbuccb @ Sep 6 2025, 01:21 PM)
sialcom postpaid sucks balls

with prepaid, u can still receive calls even if u dun pay  anything

with postpaid, u dun pay, u get barred

then later, u sstill have to pay for the months which u r barred. if this aint the biggests scam, i duno what is.

they will keep calling u asking to upgrae to postpaid if youre on prepaid
*
I never receive any calls from celcom ask me to upgrade to postpaid....


Now I over 60 days grace period.....


Can I get back my number ????
TSplouffle0789
post Sep 6 2025, 01:47 PM

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QUOTE(keyibukeyi @ Sep 6 2025, 01:20 PM)
If still winthin grace period, try topup
*
Hi xxxx

_*Welcome to CelcomDigi Support Centre.*_
😊 *Let’s get started! I'm your virtual agent, here to assist and guide you.*

Your line is *barred*, as no reloads were made since your validity expired on *14/07/2025*. Reload now to restore your service.

*💳 Reload here:* https://cdlink.net/U372

To get started, please *enter the number* that matches your need:

1️⃣ Postpaid
2️⃣ Prepaid
3️⃣ Fibre
4️⃣ Business/Corporate
5️⃣ Unblock Device/Lost or Stolen
6️⃣ Roaming
7️⃣ Report a Scam
8️⃣ Ticket Status
0️⃣ Change to Bahasa Malaysia

📌 By continuing, you agree to our Terms & Conditions and Privacy Notice: https://cdlink.net/EKHD



Gila celcom digi
TSplouffle0789
post Sep 6 2025, 02:08 PM

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QUOTE(keyibukeyi @ Sep 6 2025, 01:20 PM)
If still winthin grace period, try topup
*
Gila celcom digi bhd



acbc
post Sep 6 2025, 02:12 PM

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Prepaid is cheap but lacked protection against number recycling.
zerorating
post Sep 6 2025, 02:12 PM

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celcom memang lanjiao, last time they discontinue any sort of no expiry data add ons, daily free internet old prepaid plan forcing people to move to newer plan. the add ons were listed in *118# and baki kasi tolak, but dont want to provide that service.
TSplouffle0789
post Sep 6 2025, 02:21 PM

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QUOTE(acbc @ Sep 6 2025, 02:12 PM)
Prepaid is cheap but lacked protection against number recycling.
*
60 days is too short....

Should change back to 90 days




TSplouffle0789
post Sep 6 2025, 02:26 PM

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QUOTE(zerorating @ Sep 6 2025, 02:12 PM)
celcom memang lanjiao, last time they discontinue any sort of no expiry data add ons, daily free internet old prepaid plan forcing people to move to newer plan. the add ons were listed in *118# and baki kasi tolak, but dont want to provide that service.
*
Yes, you're correct, during the barred period (Day 1–50), customers may reload on their own to reactivate the line. However, once the number enters the disable period (Day 51–60), reactivation must be done through customer service.


To proceed, you’ll need a physical reload card with a minimum value of RM30, along with its serial number (SN). Kindly attach a clear photo of the reload card for reporting purposes. Once received, we’ll assist with the reactivation process.



Please note that after Day 61, the number may enter the termination/pool period and become unrecoverable.



Luckily my one still valid.....
failed.hashcheck
post Sep 6 2025, 03:13 PM

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I encountered exact same situation last week. Got terminated although by my estimate it should still be good for another few weeks.

Went to celcom outlet they said can still redeem saar, but with catch that you have to pay rm80, on postpaid, then converted to digi prepaid.

Basically you are buying a new postpaid and chose your own number.

I say fark it. Its 25 yr old number, but not worth the hassle since its just a standby phone at this point.
TSplouffle0789
post Sep 6 2025, 03:57 PM

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QUOTE(failed.hashcheck @ Sep 6 2025, 03:13 PM)
I encountered exact same situation last week. Got terminated although by my estimate it should still be good for another few weeks.

Went to celcom outlet they said can still redeem saar, but with catch that you have to pay rm80, on postpaid, then converted to digi prepaid.

Basically you are buying a new postpaid and chose your own number.

I say fark it. Its 25 yr old number, but not worth the hassle since its just a standby phone at this point.
*
So long time....

I remember at that time 2000,prepaid card is not RM 10 right?


Need at least RM 80 ?

This post has been edited by plouffle0789: Sep 6 2025, 03:58 PM
failed.hashcheck
post Sep 6 2025, 04:04 PM

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QUOTE(plouffle0789 @ Sep 6 2025, 03:57 PM)
So long time....

I remember at that time 2000,prepaid card is not RM 10 right?
Need at least RM 80 ?
*
Forgot already
But it was started as postpaid
TsubakiKira
post Sep 6 2025, 04:16 PM

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any number lost as prepaid, need to subscribe to postpaid at og telco for at least 1 year before mnp back.
TSplouffle0789
post Sep 6 2025, 04:17 PM

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QUOTE(TsubakiKira @ Sep 6 2025, 04:16 PM)
any number lost as prepaid, need to subscribe to postpaid at og telco for at least 1 year before mnp back.
*
Still can recover the phone number?


TsubakiKira
post Sep 6 2025, 04:23 PM

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QUOTE(plouffle0789 @ Sep 6 2025, 04:17 PM)
Still can recover the phone number?
*
still within 60 days but barely. currently which telco? OG telco? celcom/digi or maxis?
if same telco, just request to hold the number and go to any centre asap to subscribe to postpaid before convert back to prepaid after 6-9 months.
if different, can call the OG telco and request to hold the number (once gone after 60 days), but you must subscribe to their postpaid for at least 6-9 months, 1 year for good measure.

This post has been edited by TsubakiKira: Sep 6 2025, 04:29 PM
TSplouffle0789
post Sep 6 2025, 04:53 PM

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QUOTE(TsubakiKira @ Sep 6 2025, 04:23 PM)
still within 60 days but barely. currently which telco? OG telco? celcom/digi or maxis?
if same telco, just request to hold the number and go to any centre asap to subscribe to postpaid before convert back to prepaid after 6-9 months.
if different, can call the OG telco and request to hold the number (once gone after 60 days), but you must subscribe to their postpaid for at least 6-9 months, 1 year for good measure.
*
My one is celcom...


My friends one is xox.

He call and go to branch,they said his nunber is already in the system


Now que to enter market

Cannot recover

Some more not reach 60 days...

Just 50 days....
TSplouffle0789
post Sep 6 2025, 04:54 PM

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QUOTE(plouffle0789 @ Sep 6 2025, 03:57 PM)
So long time....

I remember at that time 2000,prepaid card is not RM 10 right?
Need at least RM 80 ?
*
user posted image
acbc
post Sep 6 2025, 05:06 PM

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QUOTE(plouffle0789 @ Sep 6 2025, 02:21 PM)
60 days is too short....

Should change back to 90 days
*
Not really.

Add into your calendar as a reminder la.
SUSlurkingaround
post Sep 6 2025, 05:18 PM

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QUOTE(plouffle0789 @ Sep 6 2025, 02:26 PM)
Yes, you're correct, during the barred period (Day 1–50), customers may reload on their own to reactivate the line. However, once the number enters the disable period (Day 51–60), reactivation must be done through customer service.
To proceed, you’ll need a physical reload card with a minimum value of RM30, along with its serial number (SN). Kindly attach a clear photo of the reload card for reporting purposes. Once received, we’ll assist with the reactivation process.
Please note that after Day 61, the number may enter the termination/pool period and become unrecoverable.
Luckily my one still valid.....
*
QUOTE(TsubakiKira @ Sep 6 2025, 04:23 PM)
still within 60 days but barely. currently which telco? OG telco? celcom/digi or maxis?
if same telco, just request to hold the number and go to any centre asap to subscribe to postpaid before convert back to prepaid after 6-9 months.
if different, can call the OG telco and request to hold the number (once gone after 60 days), but you must subscribe to their postpaid for at least 6-9 months, 1 year for good measure.
*
.
Shouldn't this (Day 51-60 suspension) be complained to MCMC or KPDN.?
.

TSplouffle0789
post Sep 6 2025, 05:20 PM

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QUOTE(acbc @ Sep 6 2025, 05:06 PM)
Not really.

Add into your calendar as a reminder la.
*
Now i select auto reload every month from my bank debit card
TSplouffle0789
post Sep 6 2025, 05:20 PM

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QUOTE(lurkingaround @ Sep 6 2025, 05:18 PM)
.
Shouldn't this (Day 51-60 suspension) be complained to MCMC or KPDN.?
.
*
Better change to 90 days
SUSlurkingaround
post Sep 6 2025, 06:03 PM

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QUOTE(plouffle0789 @ Sep 6 2025, 05:20 PM)
Better change to 90 days
*
.
Then the celcos change to Day 76-90 Suspension, in order to still make more money/profits.

Is the Day 51-60 Suspension listed in the celcos' T&C.?
.
TsubakiKira
post Sep 6 2025, 06:15 PM

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QUOTE(plouffle0789 @ Sep 6 2025, 04:53 PM)
My one is celcom...
My friends one is xox.

He call and go to branch,they said his nunber is already in the system
Now que to enter market

Cannot recover

Some more not reach 60 days...

Just 50 days....
*
Bruh I didn't know they return that fast. Sorry to hear that. They are supposed to be able to hold tho, not sure since when they make this process faster.
BobThe Builder
post Sep 6 2025, 07:43 PM

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Whenever I get the “30 days left” msg, and there’s some credit left, I’ll just send “yes 1day” to 28882. Rinse and repeat.
If no credit then reload like normal

add: this is Celcom. Not sure about digi

This post has been edited by BobThe Builder: Sep 6 2025, 07:44 PM
TSplouffle0789
post Nov 30 2025, 01:25 PM

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QUOTE(BobThe Builder @ Sep 6 2025, 07:43 PM)
Whenever I get the “30 days left” msg, and there’s some credit left, I’ll just send “yes 1day” to 28882. Rinse and repeat.
If no credit then reload like normal

add: this is Celcom. Not sure about digi
*
I already set auto reload every 1 th month


Why still kena barred?
TSplouffle0789
post Nov 30 2025, 01:30 PM

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QUOTE(zerorating @ Sep 6 2025, 02:12 PM)
celcom memang lanjiao, last time they discontinue any sort of no expiry data add ons, daily free internet old prepaid plan forcing people to move to newer plan. the add ons were listed in *118# and baki kasi tolak, but dont want to provide that service.
*
I kena again


Luckily today 55 days only
urnicksux2
post Nov 30 2025, 02:14 PM

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Change to hotlink buy 1 year active
Can use same number
Digi also can need pay 100
TSplouffle0789
post Nov 30 2025, 02:48 PM

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QUOTE(urnicksux2 @ Nov 30 2025, 02:14 PM)
Change to hotlink buy 1 year active
Can use same number
Digi also can need pay 100
*
celcom can?
TSplouffle0789
post Nov 30 2025, 03:02 PM

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QUOTE(KitZhai @ Sep 6 2025, 01:19 PM)
Then go to their centre, tell story, join the postpaid family.

I think you can select to go back prepaid after that
*
Is the auto-reload disabled when the number is within the 60-day grace period ?
TSplouffle0789
post Nov 30 2025, 04:59 PM

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QUOTE(zerorating @ Sep 6 2025, 02:12 PM)
celcom memang lanjiao, last time they discontinue any sort of no expiry data add ons, daily free internet old prepaid plan forcing people to move to newer plan. the add ons were listed in *118# and baki kasi tolak, but dont want to provide that service.
*
Is the auto-reload disabled when the number is within the 60-day grace period ?

 

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