TLDR : patronize AIM optical, bangsar south at your own risk

It’s gonna be a long post about what happened and I feel its necessary to provide the details for readers to have a better picture

Some back ground :

Mum has used bifocal lens for > 20 years

Jun 2024 : bought specs from AIM (jaya one) RM1,600. Upon collection, no testing done (mum also forgot and didnt check)

Jun-Sep 24 : alternating use between old and new specs as didn’t feel comfortable reading with the new specs but assumed she had to wear it a bit more often first

Sep-Dec24 : old spec was damaged in a fire. No choice but to wear the new specs. Used it daily for 3 months, but still couldn’t see well (near sight)

Dec 24 : went to AIM, Jaya One to try to check the eyes/spec. realized it has closed down

Dec24 - Mar 25 : visited 3 other optical shops. All 3 shops questioned/had doubts whether the lenses were in the correct position (ie Left lens wrongly put in right side and vice versa).

Mar 25 : Mum went through all messages with AIM and whatsapped the last known contact. Was told to go check it at AIM, Bangsar South


This is where it gets interesting - FULL on BS from branch manager

17 March 2025 : brought mum to AIM optical in Bangsar south. Attended by Ms Fi**a (she claims to be the branch manager there for 4 years with 20 yrs experience in optical industry)

We asked Ms F to inspect the spectacle to see if there was anything wrong with it. For about 5 she’s holding the spectacle to the ceiling light, turning it here and there,using her mobile phone (dunno if she’s taking pictures of the spectacle or using some optical app). She repeated this multiple times.

Then, for the next 10 min, Ms F brought mum for eye test with the auto refractometer, commenting that her astig is not stable (keeps fluctuating - not sure what that means), questioning mum about medical history (any hypertension, diabetes, etc), repeatedly saying that the specs has to be used more often to get use to (we have already told Ms F from the start, that the specs has been worn >6 months already!)

At this point, I interjected as Ms F was repeating herself and had not answered the 1st question of whether the spectacle had any issue.

I asked her again if there’s anything wrong with the lens and she replied there was nothing wrong with it.

This was when we told her that 3 different optical shops mentioned that the lenses seem to be in the wrong position.

Ms F then went back to her administrative station to refer to some “engraving book” and inspected the spectacles.
Less than 1-2 minutes later, she came back to us and admitted that the lenses were in the WRONG position. I clearly asked her to repeat her affirmation that it is in the wrong position.

She then tells us she needs to contact her supervisor regarding this issue. Ms F was seen speaking to someone on the phone and also seemed to be waiting for a call at her administrative table.
10 minutes later, Ms F then came back to us at the counter and informed us that the lens is in the correct position.

Despite that, Ms F informed me that the spectacles need to be sent to the lab for further testing, which we didn’t agree to. Ms F already showed how “unreliable/deceitful” she is and mum had no other specs to wear

Few days later, AIM texted my mum to say they can offer to make her a new spec at 50% discount.

Branch manager of 4 years with 20 years of optical industry experience who inspected the spec in many “fancy ways”, changing her “expert opinion” from nothing wrong with lens to wrong positions and back again to correct position all within minutes.

Sounds like utter BS.

thanks for your info, becareful some of the shop selling Korea contact lens but actually made in China

go to tribunal and make a claim. Im sure the other optical shops can provide you with concrete evidence that the lens were were mixed up.

Staff / worker come and goes. Another staff or branch sure not interested to bare the cost of replacement

Sue the shop with the spectacle and lense as it is. Never surrender your spectacle to the outlet.

See a lawyer now

lawyer fees much more than a new pair of specs

go find Hunakadoo make new spec je la...

belapa kali cakap cari Hunakadoo tapi /k degil x nak dengar

Man...u gotta be fuckin serious, I dun care what brand or Korea Japan or Mars, I dun believe these coz tipu shit

I in the past always order my prescription glasses with uv protection dat means got that fancy green light reflection...

Last time I made mine, the girl kept pestering me to take uv protection like extra rm90 or something..

I told it's ok I dun wan uv coz I can patronize them more frequently and she had this very subtle upset face hahaa, tryna rip me off but sadly I already grown la not that kid anymore. I won't believe these blatant scam. When the spec came , I put the glasses under light and its reflection is the same color as my old one which has uv protection....

bring to me bro , i kasi check and advice for u and will let u know what to do nxt , i have 90% of account in all lens supplier in msia , so i think if there's issue about ur mom's lens , maybe supplier system can trace it .

for FOC ya , buy me a drink will do


yo

thx boss

nak tukar spec liao

lai lai kasi best price titanuum frame

orait , watsap me lai