1st time posting guys - please be nice


Name of Company:Confidential
Singaporean based Software house with a development hub in Europe.

Role:Application support
*Running on 24/7 shift level 1 application support.
*Assist in the maintenance of 24/7 applications, high-availability systems
*Identify and document user and system issues
*Ownership of all issues that are raised, through to closure regardless of which development team or vendor ultimately resolves the issue
*Maintain a knowledge base of known defects, issues, process, techniques etc. Update and manage problem tickets appropriately
*Manage stakeholder relationships with management, other technology teams or end-user clients on a day to day basis
*Conduct application testing, support client application testing, and collect and summarize test result
*Create and maintain job schedules, job tracking, client communications, team communications, Web reports, and other documents that may be required
*Train users on applications and help them resolve application issues
*Liaise closely with business users and build good rapport
*Handle escalations and manage client expectations on an ongoing basis

Remuneration: Paid in EUR since to be relocated.
*Basic gross = 3000-3500 EUR/monthly
*Accommodation = provided by the company (worth 800 EUR/monthly)
*Flight allowance = 800 EUR/yearly claimable
*Shift allowance = 200 EUR/monthly
*Food allowance = 200 EUR/monthly
*Sign on bonus/ Flex bond - 2000 EUR to be paid after 3 months probation
*Medical coverage

Requirements:
*Qualification in Computer Science or equivalent. Any experience in this field will also be considered.
*Fluent speaking and writing in English and Chinese(MUST) language for business communication needs
*Experience with some programming languages(HTML,JAVA) will be an added advantage
*Excellent verbal and written communications skills, including the ability to create organized and informative reports, as well as comprehensive, accuratedocumentation
*A history of working independently without close supervision and demonstrated time management skills
*Strong analysis, research, investigation and evaluation skills, with a structured approach to problem solving
*Excellent interpersonal skills, team player
*Comfortable working directly with end users
*Willing to work on rotating shifts including weekends and public holidays

Contact Person:
Nicolas - IT recruiter
Capcon Asia
018 220 2566