This is really bad. This is like more than 20 years back what I experienced. That time before things went online. And the pejabat is in another district, Banting (Kuala Langat). The hearing was at pejabat tanah, Klang.
Some years back, Klang got its own pejabat in a new standalone building with own parking. Very convenient and friendly services.
That time, same as you... called several times. During the last call, I mentioned that I already file a complain at the town council when it held a meet-the-public campaign.
Oso mentioned that I'm not in any hurry... it is a family home and not in any hurry to sale. I think he got the picture... pointless for him to delay further.
Then only the letter was sent to pejabat tanah, Klang for collection. And the letter was dated months ago, about 2-3 weeks after the date of hearing.
At the hearing... even more funny. The officer keep asking irrelevant questions where I work, how far the travel distance, how often stop by police and how I handle the traffic summons. LOL 😆
In my case, I'm staying at Dengkil, and my case under Penang Pusaka kecil. quite far away to go there. New rules, I read that you can create a new pusaka case at the pusaka office nearest to your home. As for the calling them, they introduce whatsapp number now for faster response. Phone call they wont entertain, but wsp they did reply. Maybe too shy to talk.