Jun 24 2025, 12:30 PM, updated 6 months ago
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Dato Paduka Ahm... M wrote a review 13 Jun
0000⭐️
DO NOT TRUST THE HOTEL
Subject: Urgent - Poor Guest Experience - Dato' Paduka Ahmad Faizal - Rooms 1105, 2017, 1112 - June 10-12, 2025
Dear General Manager,
I am Dato' Paduka Ahmad Faizal, currently staying at Dusit Princess Malacca in rooms 1105, 2017, and 1112 since June 10th, 2025. My booking was made via booking.com for June 10th to 12th, 2025.
Despite choosing your hotel based on its Thai association due to my wife's heritage, our experience has been severely unsatisfactory and disruptive to my business trip.
Upon arrival around 4 am on June 10th, an early check-in was levied at an exorbitant full-day rate, which was unacceptable given my exhaustion after intercity travel. I reluctantly paid and was assigned room 1105.
Later that day, after being moved to room 2017, the HDMI port was non-functional, crucial for my work. Despite my prior experience with a working HDMI in room 1105, the duty manager offered unbelievable excuses and failed to resolve the issue promptly, causing me to miss a vital international Zoom meeting at 3 am. I was forced to personally inspect rooms until 4 am to find a suitable one (1112).
Further issues arose at 5 am when the water heater in room 1112 failed, resulting in a cold shower after a long day.
On June 11th, the cascade of problems continued. I missed breakfast and my medication due to extreme fatigue. A delayed Grabfood order was then compounded by a l hour and 15-minute wait for plates and cutlery, despite requesting them upon delivery.
Adding to this appalling series of events, at approximately 8 am on June 10th, a staff member intruded into my room while my wife and I were engaged in sexual intercourse.
This egregious breach of privacy is deeply disturbing and has caused significant mental distress.
These unacceptable incidents - from the excessive early check-in cost and room changes, to the missed meeting, lack of basic amenities, delayed service, and the shocking invasion of privacy - have severely impacted my work, health, and mental well-being. This level of service is inexcusable, and as an elderly guest, I am now apprehensive about my remaining night.
I expect a prompt and comprehensive response addressing these serious failures and outlining appropriate compensation for the significant disruption and distress caused during my stay.
Date of stay: June 2025
Trip type: Travelled as a couple
0000⭐️
DO NOT TRUST THE HOTEL
Subject: Urgent - Poor Guest Experience - Dato' Paduka Ahmad Faizal - Rooms 1105, 2017, 1112 - June 10-12, 2025
Dear General Manager,
I am Dato' Paduka Ahmad Faizal, currently staying at Dusit Princess Malacca in rooms 1105, 2017, and 1112 since June 10th, 2025. My booking was made via booking.com for June 10th to 12th, 2025.
Despite choosing your hotel based on its Thai association due to my wife's heritage, our experience has been severely unsatisfactory and disruptive to my business trip.
Upon arrival around 4 am on June 10th, an early check-in was levied at an exorbitant full-day rate, which was unacceptable given my exhaustion after intercity travel. I reluctantly paid and was assigned room 1105.
Later that day, after being moved to room 2017, the HDMI port was non-functional, crucial for my work. Despite my prior experience with a working HDMI in room 1105, the duty manager offered unbelievable excuses and failed to resolve the issue promptly, causing me to miss a vital international Zoom meeting at 3 am. I was forced to personally inspect rooms until 4 am to find a suitable one (1112).
Further issues arose at 5 am when the water heater in room 1112 failed, resulting in a cold shower after a long day.
On June 11th, the cascade of problems continued. I missed breakfast and my medication due to extreme fatigue. A delayed Grabfood order was then compounded by a l hour and 15-minute wait for plates and cutlery, despite requesting them upon delivery.
Adding to this appalling series of events, at approximately 8 am on June 10th, a staff member intruded into my room while my wife and I were engaged in sexual intercourse.
This egregious breach of privacy is deeply disturbing and has caused significant mental distress.
These unacceptable incidents - from the excessive early check-in cost and room changes, to the missed meeting, lack of basic amenities, delayed service, and the shocking invasion of privacy - have severely impacted my work, health, and mental well-being. This level of service is inexcusable, and as an elderly guest, I am now apprehensive about my remaining night.
I expect a prompt and comprehensive response addressing these serious failures and outlining appropriate compensation for the significant disruption and distress caused during my stay.
Date of stay: June 2025
Trip type: Travelled as a couple
Sekian. Please double lock your hotel room door to ensure nobody barges in and cockblock you during the piap2. Sila bersurai secara aman dan teratur.
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