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 Consumer protection for delivery of incorrect item

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knumskul
post Jun 11 2025, 06:01 PM

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QUOTE(hightechgadgets8 @ Jun 11 2025, 10:31 AM)
not sure why you having issues, i just returned an item on shopee hassle free, they even offer to pick it up FOC
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Have done it many times on both Shopee & Lazada. Every single time FOC and 100% hassle & stress free

Dunno what TS doing to be so stressed out over small matter
QUOTE(MrBaba @ Jun 11 2025, 12:13 PM)
Penny wise pound foolish , apparently yr time is not worth money
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Says he wont' spend time nor resources on the matter. Already 9 days yet still no resolution rclxub.gif
knumskul
post Jun 11 2025, 06:03 PM

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QUOTE(contestchris @ Jun 11 2025, 01:36 PM)
Okay, so everyone here is siding with Shopee.

Also, how is it fair that a proportionate shipping fee is not refunded for the incorrect item? Shipping fee is around RM55 but the refund they are giving is EXCLUDING the shipping. How does that make sense?
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Shipping service was consumed. Therefore payment is required.

Does Shopee policy say shipping fee will be refunded for incorrectly shipped items?
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