get off ur high horse and do as told la sorhai pemalas karen ts

Wait what? I know its frustrating to get the wrong item but going abbout that big hoop so that the seller will pick up the package from you?

just return to the drop off point. Done. Settle, get refund.

I've gotten some damaged or incorrect items also. Sometimes have to send back to drop off point (which takes 5 mins), sometimes, they dont even bother, they just do a straight refund (especially for items that is direct from china).

LMAO the item is unopened in the carton.

Okay, so everyone here is siding with Shopee.

Also, how is it fair that a proportionate shipping fee is not refunded for the incorrect item? Shipping fee is around RM55 but the refund they are giving is EXCLUDING the shipping. How does that make sense?

Let me guess, Offspring. Anyway, is the drop-off point especially inconvenient for you?

Just fyi, I've returned a cast-iron pot. I understand your point of view, and the frustration, you need the item but didn't get it and have to waste time, effort and fuel to rectify something that's totally not your fault.

But your time is more precious. Return the item via drop-off point, get your refund and move on. It pains me to say it, but this is part and parcel of online shopping.

very obvious u have big issues because already opened the size M carton. That's why die die insist only return the L size.

I know by your standard shopee should let u refund only the incorrect size which is 1/3 of the price u paid. As u said it's their fuck up.

But reality is a lot more complicated than that accounting wise, no one is going to go out of their way for rm50 stuff. Too much work, and too many fuck up that may happen along the way. It's easier to just refund u the whole thing. Really. no joke.

Basically they can do it. But they won't. Especially when u go Karen mode like this. The ppl who handle your issues all makan gaji only, i think their only joy in life is to see Karen like u suffer. The only exciting part of their job. You made it interesting for them. lol

you wont win even if you go kpdn.

because Shopee is willing to refund you after you send back everything.

Don't let Shopee off go all the way to kpdn and consumer tribunal and sue them in court including punitive damages and document your journey here. Fight for your rights and Malaysian consumers will thank you

Yes I definitely already opened the M size carton since I need to use it. I can't even send back the entire package, it must be some 30kg+. Now it's become a matter of principle, either Shopee make me whole or they refund me 1/3rd of the order value.

give or take la. The drawback of dealing with giant company. They have SOP to follow. Literally zero incentive to go out of their way to please you. Only family store from your local neighborhood can provide the budi bicara that u expected.

Shopee refund got the option to pick up directly from ur place.

I return a quite a lot of stuff from shopee. It's easier to just buy cling film from mr.diy shop. super handly. just warp around cover the package. It's not gift wraping, no need to be tight cantik.

Don't be the type to demand for ppl daughter just because some fuck up la. Not tired meh becoming fighter everywhere u go.

Got one time i buy cheap item, with other item value less that RM5, seller send wrong item i chat and inform to seller, he say can do exchange but i reply say no need la, so cheap item need return refund waste of time

I say just becareful next time no pick wrong item

This post has been edited by PJng: Jun 11 2025, 02:50 PM

Not explicitly siding with shopee. Good to know you are fighting what you deem is injustice. Yes it sucks.


Sometimes part of getting older is just letting some small things slide. It's just not worth the hassle.

Pretty sure you already got a good deal from the bulk purchase, and if you are buying for own use, its only a matter of time your child will start using the L size soon enough.

Now if you have bought in bulk for the matter of re-selling, or fulfilling an order, or a size that you wont be able to use at all, then another story.

You already can pack and drop-off with the amount of time you are creating this thread and replying.

There are rules and procedure in everything, so just follow.

if every buyer has their own set of rules or 'view' then shopee and any sellers in the would would go bankrupt already.

Another thing, human does make mistake, if you keep harping on ppl's mistake and view yourself as saint then I'll say good luck to you.

This post has been edited by KevProp: Jun 11 2025, 02:54 PM

Sounds like chicken and egg situation here. Shopee want you to return first before give refund. You want refund first only can send back item

I'm curious, TS, if your car got problem or recall (not your fault), would you bring the car to the service center as instructed or would you die die want the service center staff to come and pick up your car?

And if you decided to bring the car to the service center yourself, would you die die want the service center to pay back the petrol money to you because it's not your fault?

Not comparable. Different events altogether

Shopee have rejected my proposal.

I have also told the case officer I rehect Shopee proposal.

Case manager will provide final decision

Chris, my dear

You raised up this issue on June 2, 2025 at 12:52 am under "Issue with Shopee order on Drypers Store".

Obviously, you are mentally disturbed and unable to sleep when you first raised up the issue.

You ordered 3 x carton of M size diapers and you received only 2 x carton of M size diapers plus 1 x carton of L size diapers.

You are unhappy until today because shipping fees is non refundable and shopee wants you to return the whole 3 cartons receipt by you in order to process a full refund to you. However, you paid earlier by SPayLater and you already used some of the M size diapers.

@crayzee & @piscess88 suggested you keep the L size diapers because they can be used later in the next couple of months.

Chris my dear,

You shopped online because of the savings and conveniences. Therefore, it is definitely not worth the savings and conveniences if you ever decide to pursuit the extra effort by complaining.

Use the diapers, discard them after usage and move on with your life. Today is already 11th June, my dear.

This post has been edited by hzmaz2017: Jun 11 2025, 04:12 PM

Why this ts sound like a jibai entitled brat?

U want ur refund just return the item. Sheetpee make it so easy that they can pick up your item in the refund process.

Question is, if its big bulky item and not yours why u still accept it?

Sounds like u are freeloader and just wants everything your way. Rules are written not ur own jungle law.

And whats the point of this tered? Anticipating favorable answers so u feel better doing it your way? Eg keeping the item and still get your refund? World dont revolve that way son.

True story.

Damn I as a buyer am being attacked fot being entitled, when the seller is wholly at fault for shipping an incorrect item.

Anyways no one answered my real question. I take it, no consumer protection laws governing this.