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 Nightmare with interior designer in Malaysia, Are interior designers the same?

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TSlightislight
post Jun 5 2025, 09:37 PM, updated 6 months ago

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Good evening everyone,

I’d like to share my experience with an interior design project that’s left my family and me incredibly frustrated — and hopefully get some advice.

After completing the basic renovation of our double-storey corner lot (piping, electrical, etc.), we hired a professional interior design firm to handle the furnishing and finishing. The idea was to have a “team leader” who could oversee the project efficiently.

Unfortunately, we were very wrong.

What was supposed to be a 4-month project has dragged on for 10 months — and it’s still far from done. Worse, their built-in furniture has blocked essential power points, making the installation of large appliances nearly impossible. When we raised this, they demanded extra payment to fix their own mistakes — along with the final payment (around 15%), which I’m currently refusing.

Why? Because the work is not complete, and many of the materials used are substandard — with panels already sagging or warped before use.

Mind you, the costs were not cheap - I'll just say it was around RM150k to RM200k, just for interior design — and this company is supposedly reputable, registered with both MIID (Malaysian Institute of Interior Designers) and CIDB. Sadly, those affiliations seem to mean little in terms of quality or accountability.

Before I hire a new team to take over, does anyone know where or how I can lodge a formal complaint?

At this point, I can't just let these people off for delivering such poor standard of work. I guess it's more a matter of principle.

Thank you.
TSlightislight
post Jun 5 2025, 09:52 PM

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QUOTE(knwong @ Jun 5 2025, 09:45 PM)
*Edit*

How did you engage the ID in the first place?
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Got to know from a friend of a friend.
Which they then intro another friend. Initially everything seemed good, attentive, quick to respond, no issues with meeting and mood board drawing.
But when money goes into their pocket d....a 180 shift in attitude. Didn't pick up calls, slow to respond, etc...

But oh well, what's done is done. All I can do now is fight back with what rights I have.

QUOTE(zerogun @ Jun 5 2025, 09:45 PM)
Please share the company name or pm. Planning for reno also.
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As much as I would like to. I'll hold onto it till I decide what step I would like to take next.
But all I can advise is this. Run away far far if during discussion, EVERYTHING also they say CAN CAN CAN.

When installing time, you'll see all become CANNOT CANNOT CANNOT
TSlightislight
post Jun 5 2025, 09:54 PM

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QUOTE(Sihambodoh @ Jun 5 2025, 09:42 PM)
There was another thread few days back about CCP stealing renovation jobs away from locals. So many people kecam. I have nothing useful to add, just wanted to point out that sometimes, competition is good for the market when these kind of cases are so common.
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Agree with you man.
It's like the state of the car market now.

China came in and force the rest into action.

We Malaysians are too forgiving,
Relatives have been telling me to
"Aiya, contractor like that one. Let them go only. No point drag long long. Hire new people. Expensive lesson."

To which I say, "And allow them to continue cheating others?".
TSlightislight
post Jun 5 2025, 11:15 PM

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QUOTE(LA773 @ Jun 5 2025, 10:45 PM)
Get a lawyer to sue, once they see u are soft, they are eat u more

Not sure if tribunal court can o not
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Seriously considering this.
My mistake I guess. I've been too kind to them and took their word for it.
Not once I've rushed them to complete the project.

All I said is, I want a job well done. That's it. And I've been taken for a ride. Sad man when your trust is betrayed like that.

I just wanted to provide a comfy place for my parents to enjoy their retirement, no need headache so much, so I was willing to pay for ID for convenience sake.
But aish, now ended up with more issues.

Should've just bought loose furniture and moved in into an empty home. Less headache.
TSlightislight
post Jun 5 2025, 11:25 PM

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QUOTE(kevinc @ Jun 5 2025, 11:16 PM)
can complain to tribunal for consumer claims (TTPM) or national consumer complaints centre (NCCC)
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Yeah. I should look into it. I know consumer tribunal is for disputes less than 50k.
My total cost exceeded that, but current dispute is on remaining payment, which is less than that.
So I suppose it holds? Haha
TSlightislight
post Jun 6 2025, 01:07 PM

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QUOTE(Blofeld @ Jun 6 2025, 08:37 AM)
many of these IDs and contractors really brainless

For example, i've seen many places where those power plugs are positioned right at the floor area where you have to bend the wire just to plug in. I think these designers design it just for the sake of design and lost touch with reality
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Exactly... it was unfortunately form over function. One of the shelf also ended up obstructing the opening of the electrical main distribution box. Imagine if I need any electrical work in the future with the box. How is the electrician gonna sort it out?
I've repeatedly reminded them regarding it.. please common sense above all else.. but it seems like the ID and carpenter did not communicate. The carpenter literally main install. And when need to remove it ---- now giving 1001 and 1 reasons.

QUOTE(Skylinestar @ Jun 6 2025, 09:05 AM)
sorry that you have experienced the worst.
from my experience, most house building and renovation services are just terrible. they continue to survive because too many people are buying and renovating houses. it's quantity over quality.
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Exactly. Why are we accepting this as a standard?
We push for accoutability in medical services don't we?
We buy cars with warranty?
Why are we closing 1 eye for this -- another huge spending in our lives.


QUOTE(WaterBuffalo @ Jun 6 2025, 09:42 AM)
My question is did you leave it to ID or did you tell them upfront how you want things to be? Was there a technical diagram that you signed off on?

I can tell you, electrical and wiring is a common rookie mistake that is almost always overlooked. Most homeowners renovating don’t really have a vision where they want light switches or plug point to be positioned and tell the ID upfront. And once the concept and technical drawing is out, most homeowner don’t bother validating and think upfront whether it fits the fancy coffee machine, etc.

Most ID / contractors in my experience are kayu in general. Meaning if you don’t tell or ask upfront, they just assume as-is or don’t even bother repositioning plug points just to save the effort and cost involved in hacking the wall or running wire through ceiling.

Therefore always have a vision upfront, communicate early, and validate their technical drawing before work starts.

Hope it works well for you.
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Communicated with them. And was informed that OK. Noted. Everything will be fine.
Already informed them where I would expect to put the fridge, cooking hob and stuff way before hand.
Even exact measurement was given to them. But... Nope. Still messed up.
Now need to remove panels to access power points confused.gif
So WHY PUT THEM UP IN THE FIRST PLACE IF YOU KNEW IT WAS GOING TO OBSTRUCT THINGS.


QUOTE(Virlution @ Jun 6 2025, 09:48 AM)
you paid in full ka? not like 20% to begin and staggered payment with the biggest only settle after completition?

with time line and delay penalties included?
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It was like 10 - 50 - 25
Everything was fairly smooth at the beginning, so I had no issues with the payments.. But now.. Aish

Should've agreed to a payment by target achieved basis.



TSlightislight
post Jun 6 2025, 01:11 PM

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QUOTE(zerogun @ Jun 5 2025, 09:45 PM)
Please share the company name or pm. Planning for reno also.
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QUOTE(GamersFamilia @ Jun 6 2025, 01:59 AM)
Agreed with you 😌
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QUOTE(jasonlim @ Jun 6 2025, 10:49 AM)
I can recommend the interior designer I used

If u need it
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Please do lol.

QUOTE(hoonanoo @ Jun 6 2025, 11:48 AM)
I prefer to hire different contractors to do different work. I know this may be more expensive but I am willing to take the risks.

Also I will do it slowly. For eg, I hire a contractor to renovate the toilets, 1 month later I hire another contractor to put insulation and change the tiles, then I hire another contractor to install new electric gate.

That's my plan for my dream house. I am still collecting my money to buy my dream house.

Can you pm me the name of this ID so that I can avoid them at all cost.
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Smart choice. Unfortunately I was in the mindset of paying a premium for less headache.
Now I ended up with a PREMIUM HEADACHE PRO PLUS.

All I will say is there's Vegetation involved in the name of the ID company haha.


TSlightislight
post Jun 7 2025, 12:12 AM

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QUOTE(Hastebreak @ Jun 6 2025, 04:34 PM)
I do not know if you know... But an interior designer isn't a one-man knowing all about renovation...

Are you aware that tiling a tile has its own ISO-certified standard of practices?

Do you think an interior designer know all this?...  confused.gif

Even architects isn't familiar with it... nor a property agent / developer... They may know, but they ain't true know-how experts in the fields...

Having the right screed layering / adhesive / water-proofing layer, the right tile installation method for mortar application has its own protocols (to prevent spot bonding and all that)...

In fact, not all tiles chosen by you works the same for all areas of application... And in the Malaysian industry (which I do not need to tell you how loose we are), there's a lot of con man / uneducated folks working in this line because the industry tends to permit low-education professionals with barely suffice training...

This is also why the Australian government officially certify plumbing and renovation jobs... because it literally is composed of bodies, regulations, updated rules, materials science, and all that which is used to train these professionals...

This is also why the Malaysian infrastructure is lagging behind in terms of decades... (And only just recently they enforced a minimum of SPM certification for property agents, as well as having them undergoing sales training in a once-upon-a-time era when uneducated / untrained folks could become one --- which spoils the real estate industry)...

As you shared, materials built upon are the most cheaply found building blocks to put up a decorate... and they do so because they may want you to tear it down for a new renovation so money is back into their pockets...

So as roofing...

So as piping... There's a complete pump engineering profession centered to the size of the piping, to the number of heads (resistance) for flow rate... Hell, even choosing the right pump according to the size of the house differ...

You need a team of specialised experts to advise you accordingly... Not a one-trick pony that Malaysian folks tend to think it's that easy...

If you do not believe me, feel free to Google any of these step-by-step...  icon_idea.gif

Edit - Reason: Typo.
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I doubt we know each other. Unless you are working closely with MoF.

First of all, thanks for your effort in your reply. Much appreciated.

Of course we know they cannot know everything. No one does except quacks.

But at least you humbly demonstrated and stated the limitations of an interior designer.

So we begin by stating, what is an interior designer.

I malas, so I will just copy and paste from wiki:

"an interior designer is someone who plans, researches, coordinates, and manages such enhancement projects. Interior design is a multifaceted profession that includes conceptual development, space planning, site inspections, programming, research, communicating with the stakeholders of a project, construction management, and execution of the design"

Which is a fair definition for me right?

The house tiling / water proofing / major plumbing and toiletries / electrical wiring, including fans/lights/and aircond have ALL BEEN COMPLETED before the unit was handed over to the ID team for interior furnishing.
Mine is already a completed renovated house.
Hence, the interior designer did not need to handle the task that you have elaborated.

Really, the bare minimum I would ask of them is to install furnishings without further damage to my unit. But even that was too much to ask these days I guess.
TSlightislight
post Jun 10 2025, 08:35 PM

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QUOTE(pisces88 @ Jun 10 2025, 01:36 PM)
But I read your comment on furniture blocking the electrical outlets, you didn't see the drawings before execution? Shouldn't there be a 3d drawing with all the outlets and db etc before the actual execution ?
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Got.
I was given assurance that the pre-existing power points will be brought out forwards and attached to the wall panels / furniture.
However, for some unknown reason, it was not done, and it was just covered up the panels.
Subsequently they expect me to bear extra cost of rectifying their mistakes.

I've repeated reminded them about it but it still happened icon_question.gif
TSlightislight
post Jun 13 2025, 11:24 AM

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QUOTE(pisces88 @ Jun 10 2025, 10:14 PM)
Lazy fellas.. maybe they sub out the job
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As per what I suspected.
But they deny.

Oh and now they are playing the "ghosting" game and refusing to answer my calls.
doh.gif
TSlightislight
post Jun 13 2025, 02:20 PM

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QUOTE(TehWateva @ Jun 13 2025, 12:13 PM)
When I was renovating my new place last year, i took 3-4 months of planning and going back and forth with the ID. Honestly if I didn't it would have turned out to be a big headache, and also I visited the site ever 1-2 days because from past experience i know the contractors won't follow 100% the plans, either due to the ID or main-con did not pass the latest revised plan or plain assumptions.

One of the most fucked up incident is the sub-con wanted to skip work when they forget to precut a hole thru my upper kitchen cabinets for my cooking hood and suggested to straight pipe to the yard window rendering it to be unable to open in future.
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Yeah man. That was correct. The whole discussion process with the ID actually took 4 months, before I finally green light the final agreed design.

My mistake? I was too trusting and didn't monitor them onsite during installation. They assured me they would stand in on my behalf. Lo and behold... They did not.

And guess what... about the cooking hood. I'm actually facing the same issue as well. No pre-cut for exhaust hose for the hood was done.
I've even given the full technical spec and measurement to the company before hand.

They even managed to cut a wrong sized opening over the quartz top for the cooking hob man.
Holy shit....


QUOTE(Thebestscammer @ Jun 13 2025, 12:33 PM)
this sentence very eye opening. last time i reno house also used friend of a friend thinking that wont kena scam and will go smoothly
end up his worker caused accident to my car and then dont want to pay for repair
in the end have to eat the repair myself and also pay for the reno with no discount
want to kecam the friend also cannot
i really hate this world
i want to stop being a good guy and be a bad guy already
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Thankfully this did not affect my friendship.
Unfortunately down to luck I guess.
But my friend was helpful in trying to mediate this issue with the company at the moment.
So for now I'm still waiting on it.

But just that looks like I need to take care of my words with the ID ppl..
It's like... if I'm harsh a little, they kecik hati terus... nevermind the fact that I'm the rightful paying customer here...


 

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