Jun 6 2025, 09:42 AM
QUOTE(lightislight @ Jun 5 2025, 09:37 PM)
Good evening everyone,
I’d like to share my experience with an interior design project that’s left my family and me incredibly frustrated — and hopefully get some advice.
After completing the basic renovation of our double-storey corner lot (piping, electrical, etc.), we hired a professional interior design firm to handle the furnishing and finishing. The idea was to have a “team leader” who could oversee the project efficiently.
Unfortunately, we were very wrong.
What was supposed to be a 4-month project has dragged on for 10 months — and it’s still far from done. Worse, their built-in furniture has blocked essential power points, making the installation of large appliances nearly impossible. When we raised this, they demanded extra payment to fix their own mistakes — along with the final payment (around 15%), which I’m currently refusing.
Why? Because the work is not complete, and many of the materials used are substandard — with panels already sagging or warped before use.
Mind you, the costs were not cheap - I'll just say it was around RM150k to RM200k, just for interior design — and this company is supposedly reputable, registered with both MIID (Malaysian Institute of Interior Designers) and CIDB. Sadly, those affiliations seem to mean little in terms of quality or accountability.
Before I hire a new team to take over, does anyone know where or how I can lodge a formal complaint?
At this point, I can't just let these people off for delivering such poor standard of work. I guess it's more a matter of principle.
Thank you.
My question is did you leave it to ID or did you tell them upfront how you want things to be? Was there a technical diagram that you signed off on?I’d like to share my experience with an interior design project that’s left my family and me incredibly frustrated — and hopefully get some advice.
After completing the basic renovation of our double-storey corner lot (piping, electrical, etc.), we hired a professional interior design firm to handle the furnishing and finishing. The idea was to have a “team leader” who could oversee the project efficiently.
Unfortunately, we were very wrong.
What was supposed to be a 4-month project has dragged on for 10 months — and it’s still far from done. Worse, their built-in furniture has blocked essential power points, making the installation of large appliances nearly impossible. When we raised this, they demanded extra payment to fix their own mistakes — along with the final payment (around 15%), which I’m currently refusing.
Why? Because the work is not complete, and many of the materials used are substandard — with panels already sagging or warped before use.
Mind you, the costs were not cheap - I'll just say it was around RM150k to RM200k, just for interior design — and this company is supposedly reputable, registered with both MIID (Malaysian Institute of Interior Designers) and CIDB. Sadly, those affiliations seem to mean little in terms of quality or accountability.
Before I hire a new team to take over, does anyone know where or how I can lodge a formal complaint?
At this point, I can't just let these people off for delivering such poor standard of work. I guess it's more a matter of principle.
Thank you.
I can tell you, electrical and wiring is a common rookie mistake that is almost always overlooked. Most homeowners renovating don’t really have a vision where they want light switches or plug point to be positioned and tell the ID upfront. And once the concept and technical drawing is out, most homeowner don’t bother validating and think upfront whether it fits the fancy coffee machine, etc.
Most ID / contractors in my experience are kayu in general. Meaning if you don’t tell or ask upfront, they just assume as-is or don’t even bother repositioning plug points just to save the effort and cost involved in hacking the wall or running wire through ceiling.
Therefore always have a vision upfront, communicate early, and validate their technical drawing before work starts.
Hope it works well for you.
This post has been edited by WaterBuffalo: Jun 6 2025, 09:44 AM
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