Sad to say that’s all telco procedures. Cause every unit sold by telco is definitely contract based and every unit IMEI had to be linked to the contract base owner. Probably Apple official store have a different policy since every unit sold have no contact probably can get replacement on the spot if found defective.
It shouldn't be too hard to change the IMEI? I bought mine through Normal Contract, so the phone is unlocked.
I kena before on my iPhone X, which is got few line trap under the original screen(has been reported by a lot of users) , and maxis no responsible for it. End up Apple Support Online request a replacement for me (brand new sealed set, not refurbish). Apple was very good service before.
sorry to hear this happened to you, maxis could def handle this better instead of being so lc lol. yea case will solve this as most would’ve said, but doesn’t sit right with me too paying money and getting cosmetic right of the get go.
Sucks for sure... Was pretty excited to be back on iPhone but now, gone lol.
Since yours is from Maxis. Upon unboxing, did you receive Apple leaflet? Cause when I unbox, I didn’t receive that Apple documentation. Just cable and the phone.
Ouch, i can see it in first sight and it's a no no for me It's our right to reject and ask for a replacement
Yup. I just called Maxis CS, they saw the defect as well. So now i'm just waiting for their update and hopefully the replacement will be a success.
QUOTE(chongkiatz @ Oct 2 2025, 09:36 AM)
If i'm you , i will request for a replacement or a solution , u are not paying a RM500-600 device , it's a RM5k-6k device.
Just called Maxis CS and they saw the defect. Waiting for an update from them, fingers crossed that a replacement can be made. If not, i'm ready to email Tribunal.
Damn this is ridiculous. Never accepts this. Let Maxis use it back as a demo phone. Don't forget if you choose to trade in the future this will have a high probability to affect your trade in value.
The manager asked me to collect the phone first but don't use it. Few of the staffs there took pictures of it, one lady used an iPad to capture the pictures, so i assume it is to open a customer complaint.
I'm still waiting for the manager to call me back, which is today, but nothing yet.
I also called Maxis CS this morning, and they say will look into the matter as the defect was pretty obvious when i sent the pictures through WhatsApp for them.
That’s why yesterday when I’m inspecting the phone, maxis staff quickly ask me to sign this n that while disturbing me carefully check the phone. More like rushing me 🙄
Exactly the same situation i faced, it was damn annoying. Looks like Maxis in general is shit.
Which branch u collected from?
This post has been edited by Nick Takuya: Oct 2 2025, 05:20 PM
Wohoooo!!! Finally after the long waits, Maxis finally message me this morning that my iPhone 17 PM is ready for collection. Supposed to get it on the 29th but received a msg that it will be delayed till 7th or after. The sales rep told me that actually the stocks are already here but Apple hold it. Not sure why and maybe because of quality issue. Thank god I didn’t get a lemon unit. Oh ya, I applied Torras AR Glass Protector Pro this morning and it’s quite convenient with the applicator. One go without any bubbles.
Take it with a grain of salt of what the Maxis sales rep says. I called Apple Store TRX, they are not the ones distributing the stocks to telcos. if they were, pretty sure they would clear their backlogs first, rather than send it to 3rd parties.
This post has been edited by Nick Takuya: Oct 3 2025, 10:58 PM
Looks like the 17 Pro is very popular as well. Also since launched the Pro version has been consistently unavailable and now still extends to 3 weeks for delivery.
Some people saying on fb that they PO on 13th Sept from Apple TRX still haven't receive their phones
I finally made up my mind to skip this year’s iphone.. although finally a fresher design after a long while, but anything Apple bragged about this phone has been one upped by this xiaomi, including the processor speed and battery life. Hence make me think this phone is gonna be outdated too soon. I’m looking forward to their game for next year, I think then finally a matured new iphone. This year is kinda like iphone 12, or iphone X, or iphone 6s trial phases
Good hardware but crappy UI optimization. Big battery that only lasted few minutes more than 17 PM?
Nah, if i want an iPhone experience, I'll get an iPhone. Not a knockoff
Case No. 6: UGREEN Magnetic Magsafe Crystal Transparent
This case is quite valuable, and it is actually quite nice-looking. However, it’s a hard case which slightly difficult to remove, and I’m not sure if it will scratch the phone or not during the removal process.
Case No. 7: Aulumu A17 Frosted Case - White
My all-time favorite case. I absolutely love it. The frosted white color perfectly match the phone orange. 🥰
Aulumu case looks really good. Tempted to get it I wonder if it fits with Spigen lens protector?
This post has been edited by Nick Takuya: Oct 16 2025, 10:57 AM