What is the normal duration? PNY card.

UPDATE:
9 weeks. still waiting
Today (Jul 17th), seller says card ready to collect.

This post has been edited by Skylinestar: Jul 17 2025, 11:31 AM

Yours RTX 4070? What happen? Msia RMA if within 3-4 weeks is considered fast ady.

hotspot more than 107°c during gaming. even with non-heavy games. chat with PNY. they ask me to RMA. I'm worried that removing the cooler will void warranty. will it void warranty?

This post has been edited by Skylinestar: May 22 2025, 06:30 PM

In USA nope. In any other parts of the world, YESSS!!!!! Dont do it!!!!

Just send it as is back to PNY.

4070 has TDP of 200W, even mine 3060TI at max load will only each to 80+ C and thats on dual fans.

This post has been edited by babylon52281: May 22 2025, 06:45 PM

death on arrival, my Palit 2060 super 4 year back. sunny cycle distro.. 3 weeks 1-1 exchange.

must have original box ..

gigabyte rma rtx 4090 aorus master took about 1-1.5 months

If you aren't bothered about voiding the warranty, you can repaste the GPU and swap out the thermal pads for better-quality ones. Thermal Grizzly makes excellent thermal pads and TIM.

I don't want to void warranty. still have 2 years to go.

Chat with the shop where I bought the gpu from regarding RMA. Shop says PNY side has problem. Will update me when it is ready.

I tried to contact PNY local distributor Fusion Tech Supply and also email the main PNY support (I think from Taiwan). No reply from both. Is this the norm in Malaysia?

7th week of waiting...

2 months max is quite the norm esp when its not big brand AIB. But I think its a lot delayed due to tariff war issue, so their attention is prolly focus on USA, prioritising their production order and RMAs to get done and ship to US, unfortunately nonUS customers will then get the short shaft.

You will have to be persistent and try every few days followup with the shop and insist whats the status of your RMA process in PNY. You might be surprised that these shops wont immediately send your GPU back to Taiwan but can keep for a week or so then ship out as consignment with others RMA.

So 1 week gather at reseller, 1 week gather at distro, 1 week cargo vessel to Taiwan, then so ngam May also got China Golden Week.

7th week? rip...
even gigabyte also quite promptly giv u rma notice within a week after shop send in request..

already 2 months. tomorrow is the 9th week of waiting.

This is exactly why I hate it when brands don’t let us RMA directly with them or their authorized distributors.

Before I buy anything, I always check whether the brand allows direct RMA. From my experience, it’s usually the retailers that cause delays—some take forever to process returns. Meanwhile, when dealing directly with the brand or their distributor, I’ve never had an RMA take longer than 3 weeks, and most are much faster.

Here are a few examples from my own experience:

ASUS – RMA’d a couple of GPUs directly with them. Replacement usually arrives within 1 week; the fastest was just 3 days.

PowerColor – Went through their distributor for a GPU RMA. Got a replacement in 5 days.

ASRock – RMA’d a motherboard via their distributor. Got a replacement in only 2 days.

Zotac & Team Group – RMA’d directly with their distributor. If they had stock, I got a replacement on the spot.

There are a few other brands I’ve dealt with too, but I can’t remember all the details. Still, direct RMA has always been far smoother and faster for me.

No give you a loan unit?

no

I feel for you. You will have to pester them every couple days asking the status. Also your dealing with the reseller, try to get the RMA ticket number then go pester the distro as well.

I did that every 2 weeks. also contacted distributor and the main PNY support (for Asia region).

Do that every 2 days now. 2 week ah they will forget your case. If they block your phone use another number. Then go their FB page and also spam them.

I think I will avoid PNY brand.

go thre bang table

Reply from seller:
for the item warranty would need to wait supplier there technician to check and test the item. how long they need to process , is really can not promise. would need to depend supplier there the processing.

Sounds very generic 'mou peen' reply. If I were you I would insist them give me the RMA ticket number and then I will recheck with the distro and if not them, back to PNY on the status of this RMA.

couldn't find the email for Fusion Tech Supply (PNY distributor). I can only chat with them on fb, but no reply.

today I sent another email to PNY. got a prompt reply. I'm surprised.

"Hello,

For SN: xxx , we have provided replacement back to Fusion Tech on July 3rd.
Kindly check with them on further updates, thank you."

This post has been edited by Skylinestar: Jul 9 2025, 06:33 PM

There you go, now use that email and chase both distro and reseller when you are getting your replacement card. 1 week is enough for air shipment and custom clearance. Try ask the distro if they can ship direct to you or not.

got my gpu back. hotspot temperature went from 108c to 90c. I wonder how long this thermal paste will last.




This post has been edited by Skylinestar: Jul 20 2025, 09:58 PM

How long did it take? 10 weeks?

I hope your issue is resolved. I repasted and replaced the thermal pads on my 6800XT last month and saw the same improvement in temperature.

This post has been edited by derthvadar: Jul 20 2025, 10:23 PM

sent the card on may 11th. got the message to pickup card on jul 17th.
issue is resolved but it's the matter of quality of the paste. last time I used Palit Jetstream 1070. never had any thermal issue after using more than 7 years.

This post has been edited by Skylinestar: Jul 21 2025, 07:30 AM

Good stuff back then will often be reduce and cost down until quality is barely acceptable. Thats how it is.

🥲..... i knew about the problems of PNY. I feel for you bro.

.

This post has been edited by ljl87: Aug 22 2025, 07:20 PM

what is the model of ur pny? Hotspot 90c for 200w gpu is quite high to me

4070 Verto dual fan

i use an amd rx7800xt sapphire nitro+

i noticed the spot temp max under full load was 95c

Should i be concerned?

for the other graphic card temp, the max is 66c

Compare cooling efficiency review done https://www.tweaktown.com/reviews/10547/sap...ower-Efficiency

Be mindful these review places are usually cooler than Msia or else room temp controlled (21 ~ 24C)