Anyone ever experienced delays in getting the refund of 200 ringgit when fueling at petrol station?

I've filled up my car at shell on 6th May using Shell app that tied to my TnG debit card. 200 ringgit was deducted as pre-authorisation but till today no refund was made. I called shell/tng and also went to the shell station to get some clarification.

They could only say to wait for 5 working days and today is the 5th days. Still no refund.

Tomorrow need to see if can get the refund, else need to call back to the petrol pump manager.

Siapa suruh guna debit card when fueling

Orang guna credit card if want to use card and dont want to lose access to your money

Fun fact: the 30 days clause was added because of me
https://support.tngdigital.com.my/hc/en-my/...0be%20processed.

this one maybe different case.

I had one time the refund was delayed for almost 5 hours. Now more than a week.

I got no credit card..

go pay at cashier la next time. or use petron can select amount at pump

I pay thru shell app for full tank and for the bonuslink points. it working fine before.

Now I always pump sharp amount instead of pressing FULL PUMP RM200, sometimes the stupid shell apps when wanna pay they show error instead, it's always that one sohai shell station at PJS 8/9 Bandar Sunway there show error

if half tank = only press RM40, something like that

TnG Visa card should be instant. There was a period we use a trick to get $$ inside TnG eWallet from non-transferable to transferable using cc terminal at petrol station

Last time new credit card got pre-auth before. It credited back eventually. Stupid feature.

if not wrong, now if u use CC at the petrol terminal...u can preset how much u wanna pump to avoid this RM200 holding charge

Never had any delays nowadays. But I only pump uncapped at Petronas.

Other brand stations may have still stuck in caveman era with delayed rm200 preauth, so I will enter preset amount to avoid that preauth.

Preset your amount

sometimes I like to fill full tank for long distance travel.

Today is 4th working day tho

credit card also got rm200 hold.



this is korek. at pump, just press the amount you want to fill. then touch card. it wont hold rm200

the prob is, some pump dont have key to insert amount.

Yea, I think i called the centre and ask them to turn the feature off

dont use debit card for refueling.

set to 100 then
or use setel petronas
get yourself a credit card please

Nowadays I use preset more often than before.

You should already know your own vehicles punya tank range. How much is full tank from empty, have a rough guess how much to full from any level bar shown on the meter. Bloody pay attention to your vehicle lah....

Kalau takut Salah, you can over preset punya. It works just like normal rm200 auto hold.. If you pump less than the preset it will only charge how much you pump and refund the preset hold balance after few days. At least you can decide how much it can hold.