I encountered same issues few months back, bombarded them with flurry of emails. It took me a month to be able to update my ID in the portal.
MyUnifi digital ID, updating details prob (SOLVED)
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 May 7 2025, 09:17 AM
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#1
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Junior Member
135 posts Joined: Jul 2006  
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May 7 2025, 02:16 PM
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#2
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Junior Member
135 posts Joined: Jul 2006
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QUOTE(ialive @ May 7 2025, 11:31 AM) ah, luckily i have another unifi id to chat with the live agent, ill be planning to have a live chat with them while reregistering. Were you told to also wait for 48 hours to do the reregistration or something else? Well, the usual script, "you have already registered in our record", "enter the MyKad number including hyphen" which is not possible as the site checks and disallow hyphen (or checks for length, either one of this). Then come back "sorry, you can update without hyphen" which of course also impossible because of the same error that you face. I even sent them my step-by-step screenshots of what I did and what I encountered, then back-and-forth email, after a month "please retry again" then only I was able to update the MyKad. This post has been edited by suri: May 7 2025, 02:17 PM |
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May 7 2025, 02:57 PM
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#3
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135 posts Joined: Jul 2006
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QUOTE(ialive @ May 7 2025, 02:26 PM) what was the trigger for your case, was it because of updating phone number or other details? Mine was because of updating phone number Should be the same |
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May 7 2025, 03:37 PM
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#4
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135 posts Joined: Jul 2006
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QUOTE(ialive @ May 7 2025, 03:26 PM) tm with their weird unifi id errors Either that or just wait for their side to resolve  well at least the internet is usable since they're not the same thing ill see if i can reregister it this coming friday or else ill have a talk with the live agent and report to MCMC  |
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