On 26th March, I withdrew RM1500 from an ATM of [Bank Name] using a Visa card that belongs to a different bank.

The ATM jammed and did not dispense the cash after a few minutes.

I immediately reported the issue at the bank counter, and the staff asked me to lodge a report.

I was informed that since the withdrawal was made using a non-local bank Visa card, the refund process would be handled through the issuing bank.

After more than a month, my bank has informed me that the case is still "under review."

I would like to know if it is normal for ATM cash balancing and refund processes to take over a month.