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 Official TM UniFi High Speed Broadband Thread V43, READ 1ST PAGE FOR RELEVANT WIFI INFO!

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slackinux
post May 27 2025, 12:20 PM

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Whoever upgraded from UNIFI plan 500mbps to 800mbps, are you guys able to get speed test result close to 800mbps?
Mine can not. Any thought ?
Latest speed test result uploaded.

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This post has been edited by slackinux: May 27 2025, 12:21 PM
slackinux
post May 27 2025, 12:51 PM

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QUOTE(gastacopz @ May 27 2025, 12:44 PM)
free upgrade or how?
monthly how much?
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It was the free upgrade plan from my day one plan. RM 189.75
slackinux
post May 29 2025, 01:08 PM

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QUOTE(DeepMemory @ May 29 2025, 10:41 AM)
Hi guys currently on 1gbps plan but the speed i received at my asus router is only 300mbps. Any idea whats wrong? Restarted and everything would like to solve it sendiri before reaching unifi.
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Same here. I get free upgrade from 500mbps to 800mbps but speed test result around 500mbps only.
slackinux
post May 29 2025, 01:18 PM

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QUOTE(Jas2davir @ May 29 2025, 01:02 PM)
I just finished dealing with this issue, I was on the 1gbps plan i was sneakily upgraded to the 2gbps plan. I found the upgrade email in my junk email as I autopay my connection.

My speed went from around 1gbps to 80-90mbps overnight. Took me 13 days of lodging tickets after tickets and issue not resolved. I lodged a complain with MCMC against TM and finally on the 15th day of extremely slow internet they sent someone over to fix my problem.

TM agents was absolutely useless in resolving the issue. Essentially my modem couldn't support 1mbps according to technician but he cannot do anything as the service order for him was to investigate the slow connection and not replace any boxes.
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Did you subscribe for 1Gbps plan from day one or upgraded from 800mbps plan?
slackinux
post May 29 2025, 03:18 PM

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QUOTE(DeepMemory @ May 29 2025, 01:21 PM)
I am currently using the 2.5G black gpon box by TM and initial test shown I have full 1gbps speed. My free upgrade was from 800mbps to 1gbps but was many months ago. The slow down only happened few days ago.
Did you contact TM on your progblem?
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I reported to customer service but they mentioned I need to pay at least RM 53 + SST if found out it is not TM side problem. So I hold on 1st, ask around if anyone having same problem as mine.
slackinux
post May 29 2025, 03:28 PM

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QUOTE(gastacopz @ May 29 2025, 02:55 PM)
500mbps cheapest here is 90
how about 800mbps?what the cheapest?? is it 119 which is free upgrade from 500mbps?
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Mine is free upgrade from 500mbps to 800mbps. It costs monthly RM 189.75.
How to get RM 119 ?
slackinux
post May 30 2025, 11:32 AM

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QUOTE(gastacopz @ May 29 2025, 04:45 PM)
wow..means u paid 189 for 500mbps wor b4 free upgrade...expensive..
better go ask for swu 5.0 for 90 500mbps

j
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I asked to downgrade to 500mbps since speed test result couldn't reach 800mbps. According to customer service, it costs monthly RM 159 + SST, about RM 21 different from my current cost. Worth to downgrade ?


 

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