Previously requested but not allowed.

For many years I was paying the same package for rm129.
Last month I managed to cancel the unlimited calls n is now paying 109.

Hi Sifu, for new install, some 3rd party agent is offering 139 for 300mb + free 6 months. How to get better deal? Thanks.

my contract ending soon. paying RM99 for a measly 100Mbps.
contacted live chat to request for termination but was asked to do it with selfcare.
considering to switch to Time or should i wait for their SWU offer?

Thanks, good tips to know. Well, I already setup for my DIY UPS, 1 for all my ONU, router, home CCTV, NAS... 
easier 

Recently heard a lot of Unifi slow, is this because too many users in 500Mbps, all the bandwidth used up ?

One of my fren plan to jump from Maxis to Unifi, will he facing the same issue? 
Because Maxis still using Unifi port if not mistaken

My 129 plan got hippo tv how can i ask they remove the hippo tv?

Private ip what i mean, now feels like my 300 selow betol during 7pm to 11pm everyday.
Even on vpn also need to pray
Yeah 3 people use only.

Noob here. How to subscribe to SWU 5.0? My unifi contract has already ended 5 years ago but the unifi tv contract is only ending 02/05 next year even though i have not watched before.

Sekian, i done installation the technician tell me check the speed after 2hrs, i check mah plan still 300mbps PRO but no swu plan changed mentioned. Speed vary, some stuck at 350 some at 500 depend equipment

Test with my pc wifi 560-600, iphone 560, the rest of my household android phones all maxout at 350 🤣, pull out my pcable turnout to be a cat4 cable

Currently still using TP-link C1200, originally turbo upgrade to 300mbps for free with hyptv. But after 24 month they revised to higher price, refused to let me stay at cheaper price so I downgraded to 100mbps without hyptv.

Now I wonder if they offer SWU 500mbps will they provide new router.

Also Disney hotstar is just an account or do they provide TV box as well?

Wow this feels like nostalgia for those who are into networking for so long.

Many things are different today.
SONET and ATM are dead, replaced by Ethernet + SyncE. So much resistance from people during this transition, almost like IPv4 to IPv6 transition today. Good thing they were buried for good.

400g wavelength is common today, with high end of 1+ Tbps.
All those Tier-1 are replaced by big tech who build submarine and terrestrial fiber to bring content around the world.
IX allowed open policy peering.
Cloud providers are billing content provider to bring traffic to end consumer around the world.
CDN literally made 80% of traffic local.

There's so many player in submarine cable business now the prices has free fall. It used to be dominated by incumbent telco.

The mushroom of carrier hotel has broken down all the gatekeeping by incumbent who decides who can or cannot connect.

The only thing remains in Malaysia is cabotage policy, the local council, monopoly of submarine cable landing station, and the mistake the government made by not taking control of fiber infrastructure after TM built them.

After SingTel and StarHub built their fiber network, they were transferred to Netlink Trust.

You still need a service provider license to peer in MyIX but anyone with an ASN can peer in Singapore.

Nowadays upstream provider will just meet you in IX. You can cross connect or connect using VLAN straight from the Fabric.

All these don't exist during the old times.

Torrent? Most people stream instead of torrent now. I don't think streaming use any less bandwidth compared to torrent. Back in the days streaming do not exist.

I still remember back in the days when Juniper launch the world's first 4x 10g line card. Ever other manufacturer including Cisco shit on Juniper, saying it will overheat. It cannot be reliable, etc etc
Today 28.8Tbps line card is common. This is 720x higher capacity than world's best in the old days.

I'm just trying to say 500mbps is too much for my usage

Even if they offer 300 for the same price i wouldn't mind

No he did not. He only promised all the tech bro he will speed things up for them when they need repair. Hence none of the tech bro brings submarine cable here. They all just connect to Malaysia via Singapore.

Eg:
Equinix JH has better latency to the rest of the world than Equinix KL.
Both datacenter have 100g Fabric port, but JH can provision Virtual Circuit of 50g while KL can only do 5g. That's 10x slower.

This article dissect the new rule:
https://www.lexology.com/library/detail.asp...b6-c8272ee740ef
Last time cable repair ship is free to come and go. Now Ah Loke promised them he will only take 3 days to process their request.
Tech bro ain't idiot.

Think about it, there is this marine cable repair company in Malaysia I suspect is owned by politician. Madani need to appease to these people in exchange for support.

Wow youre the first case in here they dont even bother give you swu and direct termination.

Once terminated you cant return, best you try get another company like time, they respond very fast.

Try report mcmc, they respond veery fast on mcmc too.

My friend doing the same astro offer, they reject him ask him must get transfer id yesterday, i mean thusday. He so salty and go celcomdigi ask trabsfer id, celcomdigi offer 79 for 500 along with his postpaid, terminated take digi today, sabah has way better from celcomdigi.

My memory is quite broken.
Don't quote me on this but I think I saw someone on Maxis infra get 1Gbps for RM110 or something. Or is is RM159.

Now TM infra generally support all other ISP like Astro, U Mobile and CelcomDigi too.
There are many success stories here. Don't let one failed case discourage you. It is not the end of the world. Like I said you can always pay retail price to U Mobile and still get cheaper fiber than what you are currently paying.

U Mobile Home 5G at RM68 is an option too. Buy your own modem, contract free. Use it anywhere.

You do have a handphone right? Call your mobile telco and see what bundle they have.

Day 30 after submitting termination request, submitted feedback form 8 days ago and still no calls from Unifi for offer/termination. Live chatted just now, need wait tomorrow for updates. Looks like either the termination team handling the requests is overwhelmed or they have no intention to retain me.

Maybe way too many people doing termination, they just straightup terminate out of spite now

Hi sifus, wanna ask reg my unifi

2023 July renewed now on 500mbps

2025 they never email me say contract finishes lol just continue monthly

any options I have? My concern is past 6 months I have a nerfed speed 200mbps only download despite previously consistent 450mbps (give and take I forgive the 50mbps)

I tried restart modem, restart by talking to maya agent their side, still same speed

on Wifi 6 Asus XT8 and LAN for PC

Unlucky for TM because they are not gonna earn my money.
Lucky for me because I am enjoying 200-500Mbps right now at the same price. (was paying RM69/mth for 30Mbps pakej perpaduan offer, now no more offer become RM89/mth)

My wife complained that the wifi at home (running Unifi) is noticeably much slower than 4G/5G. Initially I was skeptical about it. I mean, fibre would usually yield lower latency than mobile data despite it being 5G.

After reading all these, I'm not surprised anymore. I've been on the same plan and payment for more than 5 years now without being offered any SWU.

Maybe it's time to switch to either Maxis or Astro but the infra would still share with TM hence would it have the same traffic/routing issue?

I'm guessing not as although shared last mile infra, routing is done independently, yes?

Yes on the routing
Few days ago users were complaining about Maxis having issues with Cloudflare
But they seems to fixed it today, according to Backtubi (https://forum.lowyat.net/topic/3487634/+9680)
Personally, I have good experience with Maxis
With them for 2 years, 0 downtime
Routing better than Unifi
The only issue being they are quite stingy on giving out promo, usually only 24 months discount instead of something permanant
Still, highly recommended as they are willing to fix routing issues instead of acting dumb

I also live in a big house with many people and multiple devices and somehow 500Mbps is enough for our usage. Paying 90 for 500Mbps, I think it is the best deal for 500Mbps now.

If that 1Gbps suits you then go ahead, RM 159 for 1Gbps is not too bad actually.

ouch...i went to unifi store at muzium telekom, they insist on i need to have transfer to maxis application only offer SWU 5.0 package

cancelling Unifi is such a hassle! the connection at my place was so bad that I decided to switch to another provider. had to go to the store just to request for cancellation. Even after I told them I wanted to terminate, they still asked for reasons and proof. I ended up saying I was leaving the country and they wanted to see my flight details! isn’t that a bit too intrusive? feels like it goes against pdpa?

Yup me too...so difficult to change unifi to celcom.....they delay ...no answer....need to go to their store... A lot of question....then cannot terminate right away....!!!they need 1 month to terminate!!! So need to pay 1 more bil ( current paid bill will finish in next 2 days)..the worse broadband experience ever.

Guys,

My internet with another provider is expiring Jan 2026. Thinking of switching over to Unifi, they offering 100Mbps at rm89 (free 6 months, 36 months contract) and 300Mbps at rm129 (free 6 months, 24 months contract). Some questions:

1. Normally when does unifi revise their Switch to Unifi or Stay with Unifi offer?
2. If I go for the 100Mbps package, will Unifi upgrade the speed if they have some programs later? Or they will never upgrade if you are within contract?

I am thinking of going for the 300Mbps package since 24 months which works out to around rm97 per month for 2 years. But I will go for the 100Mbps package if Unifi does upgrade speed during contract. 3 years a bit too long... I think price will drop soon.

Thanks for all the help.

100Mbps RM89 (free 6 months, 36 months contract) That wrong why 36 month contract they give ipad free or tv free not worth trash
possible 100Mbps RM79 free 6 months , 24 month contract or 100Mbps RM89 free 6 months , 24 month contract don't take free ipad or TV understand

My area only has Maxis and soon Time. Unifi offer the best promotion to switch over unfortunately.
Yeah thanks for the info. I also wonder if can get 24 mths contract rm79 for 100Mbps. Anyway I might delay until Jan 2026 to see if they have SWU6.0 and hopefully a new switch over incentive. I will either go for rm129 24 mths contract for 300Mbps or just 2 years rm89 100Mbps free 3 mths (their standard promo, so no switch over promo). 3 years contract only feasible if speed upgrade during that period is built in.

how come my father today went to tm office and the best deal they offered him was, 300mbps for rm119, 30 months contract but 6 months free..

WTA how do your need to do to get the rm90 for 500mbps deal???

Already out of contract.my father also already an old guy 80yo don’t think he has the energy to do this way lol. He even told them he willing to port out from his celcom postpaid to join unifi. Kinda surprised he got this pathetic offer compared to the offers I’m reading in this thread…