QUOTE(coolguy_0925 @ Sep 14 2025, 01:55 AM)
This 2023 exercise was rolled out differently vs 2018
They gave out the speed upgrade first without profile name change but they should had informed you (not sure why this had happened)
So most probably you had been enjoying the higher speed since few years back and now it is only your turn that they update the package name in your billing
Anyway, this is past so just laugh about it
If you want cheaper rate can read few pages back then you can save RM83.75 a month (if 500Mbps & taking out Unifi TV is fine with you)
# I presume contract has ended with TM from your old package naming
After the update email, now the selfcare dashboard package name changed and the "service start date" changed to the email date which is September 2025.
Parents like having the option to watch TV so we didnt really mind paying.
Either ways, thanks for the replies