Tldr, 21/3 banked in, item shipped on 11/4, after open up is empty processor box with 4 screws, no processor inside.

Seller said will refund to me, then pusing2 cakap kena return processor box first then only he will refund.

Reported to police on 11/4 and gather some evidence about his home address and phone number that other carousell SELLER that dealt with him gave me.

Reported to Maybank and emailed them police report and bank transfer details.

Transfer from Maybank to Bank Islam

Gave to police of all these evidence.

What are the chances that will recover? any success stories?

Update:

At last, he refunded to me and approached me via Whatsapp.

Seller insaf. Hopefully he wont do the same next time and refund instantly.



This post has been edited by Snoopycute98: Apr 22 2025, 10:53 PM

isolated case .. both are MBB client, bank wont reveal another client's details even to the police, but police will put the seller details in their database to avoid future similar case .. and good luck

buy from carousell have to be careful...

How much?


Better follow up with Maybank if they did suspend the bank account to withheld such money.

subject to his carousel profile's credibility.. if fishy, either COD or just buy through carousel instead of deal outside

cause if deal through carousel, they will hold the money first

it looks like carouse is full of scammers?

transfer RM1 remark as kutu

I transfer from MBB to Bank Islam

Around 600

Didn't pay thru Carousell?

Yahudi March Zuckerberg bersongkol dgn scammer is not creative stories. Why people still buy stuffs from fb is beyond me.

Police can get details of the bank account owner if they have warrant letter and court order letter.

This happens when police suspect that bank account is being used for illegal activities.

Did you pay via Carausel or direct transfer.

If pay via Carausel, they can help.

Direct transfer. Bodo liao

I thought polis can dapat his identity from Bank if requested?

To be frank, police wont care. Even if rm6k case, they also wont care, let alone rm600 case. They have much more serious case to handle.

They will just take your police report and maybe share those info for formality/show. You only have 2 option: either take this as an expensive lesson or direct confront the scammer if u have his name and address.

Wow, the story about scammer on Carousell also your bias can blame FB

This post has been edited by stormer.lyn: Apr 13 2025, 11:55 PM

this scam tactic so old and happened during lelong

still work nowadays, take it as a lesson

But bank will take action to suspend the bank account and withheld the money even the police did not contact the bank.

TS can bring the police report to the bank and bank will act accordingly. If they didn't, then you know why.

What if the person took out the money / not enough money inside the bank?

the bank will also suspend the account until case is finalised

most probably the bank will close the account too

please handle your police report to his bank for further action

I had called both bank, his bank told me to report at my Maybank instead..
But its ok, tmr i will go to both bank and ask for their advice.

Other evidence also kena bring to bank ?
Like he acknowledged that he had shipped empty processor box, promised to refund but no more.

More evidences, will lead the bank to believe you and suspend his bank account

you need to follow up with his bank to ensure that they did suspend.

Why I asked so? Because I kena before that my account was reported and my bank suspended me before I provided my own evidences.

What evidence did u provided to your bank to un-suspended you for your case? My friend who is a banker told me that usually bank will just ask normal question, if can answer normally then proceed to unfreeze tu je.

Were u suspended from other Bank account as well?

Had a friend told me that I needed to report to BNM as well, lagi baik.

to prove that i was not scammer and it was actually third party scam

no need BNM one la.

i recently realize that if you pay via carousellpay, they charge you a buyer protection fee that is percentage based i think
no wonder people kept messaging me to reduce the price by a weird amount
i guess alot of people (including myself) didnt want to go through carousellpay due to the absurd buyer protection fee (why cant they just be an escrow instead of CHARGING to be an escrow to protect buyers?)
Maybe moving forward need to start considering if its worth it to pay the extra 'protection fees' from carousell

btw did you entertaint to ship back the box and see if the seller refund you or you str8 report him?

What is the fee %?

If the seller intended to cheat, you ship back also useless la.

Bro he kept roti canai here and there, initially said wan refund me. But didnt gave his address.

Then say need the box. Then later on say refund, then say cannot, need the box. Niama, will dulan one.

When confronted him at Whatsapp number that i got from other seller, he buat bodo at there, then instantly replied my carousell message.

ABC scam ke? What did u proof to them so they unlocked?
Asking this because i am curious that he might get away easily

BNM is USELESS.

You Transfered to his bank acc directly instead of going thru Carousell?

https://support.carousell.com/hc/en-us/arti...uyer-Protection

Did buy with Carousell Protection?

if direct transfer this protection doesnt apply

For these type of deals. If it’s small then can postage. But if bigger one always better COD. No matter the review

New bird take lesson also need pay tuition fee lor ..
Now lesson learnt lor ...

BNM really useless. Don’t bother.

Sent some complaint on HSBC around 3-4 years ago for their incompetence in cancelling cc causing huge drop in my credit score, they didn’t even bother replying/follow up.

Anyway, 2025 still falling for such scam? Always go semak mule and check the account number first if not COD and direct transfer.

If they refund from another account, you might kena also. Suggest to just let this rm600 go. Can refer to uncle kentang’s latest post on one aunty kena suspend UOB account.

does the carousell seller has a newly opened account with no reviews?
If yes, then that's already a red flag.

Semakmule no report.. yeah only will take money from the banks that has his name only

No. 10+ reviews, i chat with his seller / buyer, all ok

I know a few people (rather close) that are in the banking line. So I'm not pulling stuff out of my ass.

To those that say BNM is useless, it may have been, but they've improved a lot (in terms of enforcement to banks) in the last few years.

To TS:

MBB can't do much since you transfered to Bank Islam. What you need to do:

1) Head to Bank Islam to officially lodge a complaint, with all the relevant details. Most important is your police report. GET A CASE NUMBER. They will give you their Turn-Around-Time. Wait till that period is over. Usually this is a 30-day period. Confirm the end date with them, coz this is usually 30 working days.

2) If they haven't called you back after the TAT is over, give them a call. Have your case number ready. If they haven't reached a resolution, request to speak to their TL (Team Leader - this is call centre lingo)/ Manager. They will try their best to deflect. Tell them that you are unsatisfied with whatever answer they have, and will escalate to BNM if they do not offer a resolution.

3) Magic word here is escalation to BNM, Banks need to solve whatever issues within their stipulated time frame. Especially scam cases. Coz the account that you banked in to could be a mule account. Mention this in the call.

4) The call is recorded. So make sure you have the following keywords:

"mule"
"scam"
"BNM"
their claimed TAT
whatever the branch or anyone representing the bank promises

5) If they said a manager callback will be arranged, ask for specifics. Time, Date and Name.

6) You can also go back to the branch after the phone call to follow up directly there. Although they would likely not know since these cases are handled by central.

7) The agent you speak to on the phone has almost zero knowledge of this case if the case handler didn't update, so don't pressure or be angry with them. They have no clue. You can be angry at the person handling the case, and highlight it in the call. Be clear that you don't like how your case is handled if it's too slow.

8) They won't be able to guess what resolution will come up since any resolution will be made by a different case officer.

9) In the event the resolution isn't what you want, you can usually argue to have it reopened. It is possible the case officer assigned your case is a lazy ass and just defaults to "Sorry you're Shit Out of Luck".

Now that's out of the way, cases like yours highly depends on the availability of the funds in the scammers bank. If the funds are there and you're quick enough, the account might be frozen, and the funds earmarked. If the account is a throwaway, or the scammer stops using it, and most likely, the funds are no longer there, then there's nothing you can do.

So stop whatever you're doing and immediately make a report with Bank Islam. You can call in as well, but it would be much better to do it as how I've highlighted. Reason is you want names of who's handled your case. You won't be able to find out if you call in since they cannot divulge the name of the case officier (if it's even viewable from their end). Branch staff don't have that luxury.

Final note: Don't do the whole "Send RM1 and comment as Kutu" AND don't threaten the scammer with violence. Cannot stress this enough. It will work against you. With regards to the Kutu:

1) They might think you're in cahoots with the scammer
2) It takes away credibility from your more serious case

On an entirely different note (for the benefit of others); if you consistently do this to someone, the account will be suspended as Kutu is illegal. TS, for your case, it isn't worth it since you have a more serious matter.

Good luck. Hope you get that money back. To some people at may not be much, but it's the principle of it. Next time be smart, don't do postage unless you're willing to lose the money.

PS: Forgot to mention this earlier. If you can find other people that were scammed, ask them to make a police report as well. The more the better since it builds a case. This is usually enough to convince the bank to suspend the scammers account

I have called BNM, it seems like they are not willing to help as it's fall under police (as they claimed)

Nonetheless I'm at Bank Islam rn to make a case report

This post has been edited by Snoopycute98: Apr 14 2025, 10:00 AM

Bank Islam asked me to refer towards Maybank 😅

Edit: Maybank said they cant help and wont get back money, wtf.
No case number etc

This post has been edited by Snoopycute98: Apr 14 2025, 10:49 AM

polis can get identity but all they can do is talk nicely to him say better pay back or face consequence. except the consequence never come, cos you will be the one who do paperwork and sue him in tribunal court, which tbh 99.999% Malaysian wont do it for rm600.

wah nice very detailed.

My friend who actively sell in carousell need to hear this.

Last i heard his usual tactic is get address/ic from bank. then google street and send screenshot to the scammer. so far 100% return the money.

Bank wont disclose his address/ic

TS read the replies above .. nothing much you, police or the banks can do, those banks will kick u here and there without proper solution .. please be cautious next time

Good luck

my friend get details from his other customer also. Not sure how he find them tho. Maybe check his carousel review and PM those ppl?

Sometimes the cost involved in recovery of the money will cost more than the actual money you lost to scam.

Costs like hiring lawyer, etc.

This post has been edited by GOPI56: Apr 14 2025, 11:33 AM

also cost of time. if loss isnt much just let it be and take it as a lesson learnt.

Yup, to TS take it as a lesson and be careful next time.

A lot of scammers and cheaters nowdays out there.

Was trying to file a TTPM against him but I need his IC/Address.. Guess im really out of luck.

Carousell? Many conmans,crooks and scammers there. I myself kena 3-4 times ord. All looking for fast money. Then those who slow or don't reply messages until suddenly mark item as sold. At least have the courtesy to inform coz we might hold off other item for his.

And you want to ask for help? Sorry,you only get to chat with useless bots. When u make report on a suspicious seller they'll reply 'there's not enough information to confirm it violates our community guidelines or listing rules' 🤦🤦🤦.

And now they want to charge money for maintaining ur chats history or else they will be deleted. Finally they hv shown their true color. All they care is about money

Really 🤦🤦🤦🤦🤦🤦🤦🤦🤦🤦

This post has been edited by kcmy: Apr 14 2025, 03:14 PM

u just pass your police to the bank and bank will freeze one

if bank won't freeze it, then you ask why I was froze before when someone filed against me with the police report?

1 mata besar and kecil ah? see colour?

this one very blurred out by the lady ady.

But nonetherless I got my case report number when I reported online at MGCC, submitted police report, need to wait 14 working days. Hope for the best i guess.

what blur out by the lady? what lady? police lady? bank lady?

TS share the seller user id to spread awareness.

The bank lady, she terus told me won't dapat money dy. Then when I ask for case number she just cincai² ignore. Quite fedup.

you may want to try this

https://weirdkaya.com/msian-woman-transfers...ammer-20-times/

Ady advised by forumer at previous replies that this is a bad idea

you tell the bank that your intention is not to dapat balik money but bank has the duty to freeze his account for investigation

because they did it to me before when someone reported me receiving third party scam money

and also, the bank told me if i dont refund the money to the victim, they will withheld the money forever

then why they dont practise this on you?

if the branch doesn't act anything, you can make complaint to their HQ for nothing to be done by the staff.

if the HQ tells you it is beyond their right to freeze the account without court order, then you can tell my incident and i will stand out to go to meet them.

This post has been edited by GalaxyV: Apr 14 2025, 04:24 PM

I guess that branch was incompetent, I will ask for advice at other branch tomorrow. But ady submitted online lah the polis report

The chances to get back your money, 0%
Sorry but it's true as me myself also been scammed thru carousell few years back, lesson learned 😔

Did u reported PDRM and Bank? How was your case like

Well i did report to pdrm and bank, 3 days later police call me regarding the report they received, they said there's no guarantee for me to get the money back but if they managed to catch the scammer, they will informed me, but police said the chances 50/50, until now no news 🙁

When buy from carousell pls use their platform as payment.
No direct deal.

Carousell will protect buyer as well as seller too.

Share his Carousell profile here...

Removed

This post has been edited by Snoopycute98: Apr 23 2025, 09:03 AM

Done liao. No use, went to 2 banks today

got dial 997?

anyway its almost certain not the scammer's own account..

Police will only entertain cases above 5k. Below settle among yourself. Your 600 consider gone.

Remember to do cod next time. Do checks on the spot too.

the shop name also 'rinse and repeat'

Don't contact BNM for the case itself, contact them once you've lodged a case with Bank Islam. The power BNM has here is to push the bank to handle the investigation within the time frame.


Maybank won't be able to do anything until Bank Islam decides to do their effing job. You need to go back, or maybe call first, since the ball is now in their court. Beneficiary bank (the bank that receives the funds) is the one that needs to initiate the investigation. What's supposed to happen is:

1) Bank Islam starts an investigation
2) They will liase with Maybank to confirm the transaction (did it take place? by what means? was it authentic? etc)
3) Once they have gathered enough evidence, combined with your police report, they should come to a conclusion.

Contact Bank Islam again and be extremely firm about wanting to open a report. Also call BNM and let them know you have made a police report and Bank Islam is not cooperating. Any scam case where funds are transferred to another bank, it wouldn't help much (if at all) to make a report with your bank, as the funds have left your account and it is out of their hands.

Bank Islam is the only one that can initiate the investigation and the fact they are refusing to do so, makes them an accomplice. You can use this argument with them, as well as BNM. You're not trying to break the law by asking for the scammers details. Simply asking the bank to start an investigation on someone who is highly likely to be a scammer. Usually cases like this, the staff is too lazy (or too new) to process the paperwork. This is absolutely the responsibility of the Bank receiving said funds.

Another keyword you can use to trigger BNM is money laundering. Industry lingo for this is AMLA. The fact that Bank Islam is refusing to start an investigation either means they are protecting the scammer, or it is part of a bigger problem. Are they allowing cases like this so they can launder the money? This should be something that interest BNM since it's no longer about someone "stealing" your money, but instead, a financial institution disregard of their responsibility.

Also, you may very likely not get back your money. There's essentially a non-zero chance. It's not impossible, but odds aren't great.

Also, have you tried the national scam hotline? It's only meant for scams that occur within 24 hours but maybe they have some helpful points.


On a different note, how did you initiate the conversation with Bank Islam?

Edit: Contact carousell as well with your police report. You may not get your money back, but at least it might raise a flag on their end to do something about the seller.

This post has been edited by marquis: Apr 15 2025, 08:50 AM

They kept telling me to refer back to Maybank. I have submitted to Maybank online and thus there's case number for me to refer.

The Bank Islam banker told me that this was a legitimate account, not mule, and hence they wont do anything about it as money came from Maybank

NSRC hotline is for 0 - 72 hours only. Mine was way pass that.

Edit: On a different note, how did you initiate the conversation with Bank Islam?

I just give them the police report and told them that I have been fraud by this account bla2.. then they took my details etc. After that the banker went to speak to his manager, and manager told him that there's nothing much Bank Islam
can do since money came from Maybank

Yes done contact carousell and seller has been de-listed of all of his listing

This post has been edited by Snoopycute98: Apr 15 2025, 10:14 AM

Did you make a report to 997 National Scam Centre? You are doing on your own, skipping the process. Cepat report to them.

This post has been edited by Sha91: Apr 15 2025, 11:16 AM

This is a good case example and next time to use this reason "nothing much can be done" or this is legitmate account and not mule account. Legitmate and can be used to scam people and the bank just did nothing?

Make complaints lah to BNM and 997 so the account will be freeze. I know you do not intend to get back what you paid but I know you wanna the seller to get punished and no easy life, like his bank account kena freeze.

Last time my friend's account kena third party scam. It is HLB. Sender is Maybank.

Victim made report to police and bring the letter to Maybank. Maybank contacted HLB and her account get frozen. My friend went to branch to provide proof and within 1 day, her account was released.

This depends if the officer wanna do job or not. But wanna do job also see colour. U know lah

This post has been edited by GalaxyV: Apr 15 2025, 11:31 AM

Go to a different branch. Get the name of the manager. He's already breaking regulations by saying "this is not a mule account". Either he is incompetent or in cahoots with the scammer. Coz by right, he can neither confirm or deny if an account is a mule account. Unless you're law enforcement.

The part I highlighted is bullshit. Maybank is the one that cannot do anything since the funds are now with Bank Islam. Unless things have changed drastically in the past year, it's ALWAYS the receiving bank that needs to make a report.

You can either go to a different branch (find a bigger one or a HQ if possible), or call in now. Tell them you want to make a report for a scam/fraud by one of their account holders. Police report made. From what I've heard before, their call centre is really quite horrid. Always pushing responsibility to others. So if you really wanna pursue this, keep on calling till you get someone that will take the report, or go to a branch and demand a manager and don't take no for an answer. They're required to make a report on their end to investigate the matter, especially with a police report.

Call BNM again and get their stance on this matter. Police won't go any further at this point because the amount is too small and frankly, unless you have connections, they've got "better" things to do. From what I remember, BNM should be able to force the bank to start the investigation since this has some element of fraud to it.

AFAIK and confirmed before, the bank NEEDS to start an investigation when one of their account holders is an alleged scammer.

Call the NSRC hotline again to get general info. You may have passed the time limit, but if you're lucky enough, someone might have an alternative for you.

You made a report with Maybank right? What did they say? Last I heard sending bank could possibly start an investigation but it won't be as powerful as the receiving bank. I might be mistaken with the sending bank not being able to do anything. Fairly recent change with the introduction of NSRC. I think they won't be able to do much if it's pass the 24h mark though.

Regardless, call BNM and ask them what else you can do after a police report has been made. It doesn't make sense for you to just twiddle your thumbs as the perpetrator is still out there.

Good luck man (and apologies if the info I have is somewhat outdated)

How long ago was this? Pre or Post NSRC?

Maybank did a good job there. Coz sender bank usually won't be able to do anything, without the receiving bank starting the process. Maybe I should ask my banker friends and see if things have changed recently.

Highlighted the problem here. Most of the time they're too lazy to do anything because it's a very involved process.

What annoys me TS' case is the receiving bank totally don't want to accept the police report and keep on pushing the responsibility to the sending bank.

I don't know pre post but it was quite long time. If not mistaken, 2020 or 2021.

Her bank told her that because Maybank contacted them, so they have to do job to freeze her and let her to explain.

So HLB did a good job too.

The HLB also claimed that regardless if your account is legitmate or not, when we received report, we will follow SOP to act.

But for TS case, if Bank Islam didn't act, it doesn't follow SOP (you know I know), TS can file a complaint to BNM to query why (U know why)

This post has been edited by GalaxyV: Apr 15 2025, 12:01 PM

If it's around that time then it's Pre-NSRC...which means Maybank really did a good job, coz most banks won't bother to initiate. Especially back then . Usually they will only take action after recipient bank contacts them to verify. Not sure how much have things changed since NSRC though.

But yes, that is the correct SOP. Receive report, account will be frozen pending result of their investigation. If they refuse to launch the investigation it's either their incompetent (best case) or protecting the account owner (Pretty sure this is considered criminal).

I personally see that as an obstruction of justice. Pretty sure BNM would be interested to know why they didn't carry out what should be routine SOP.

For some strange reason my browser didn't refresh the previous posts, so I'm just replying to the relevant people.


If you want to find the scammer, make absolutely sure you are not threatening violence. Especially in writing. Make sure non-spoken as well, in case you're recorded. Coz this could be turned around towards you. And they have proof.


Banks by law cannot disclose any personal information to a third party. Caveats apply of course, but to the average citizen, by law, they cannot reveal anything.

Got her name? Lodge a report to both HQ and BNM. She also went off script saying won't get the money. She definitely needs to give you a report number. If you didn't get her name, get her description and file a complaint. Idiots like that give a bad name to bankers in general.


Yes, this is one of the ways the bank can deal with it. They have the authority to freeze your account since they have a report in hand. Unless that report was made redundant or found to be false, they can freeze your account indefinitely since there's T&Cs when you signed up for the account. The fact that Bank Islam is doing nothing is very suspicious.

If their HQ somehow says they can't freeze the account without a court order, then that's a lie. You've made a police report. They need to investigate. Burden of proof then falls on the scammer. However if like you said you've got screen shots saying the seller will refund you, basically admitting fault, then that should be proof enough. At this point I'd pursue this case even if I'm not gonna get my money back, coz F Bank Islam for not taking this seriously.

Wanna make a bigger wave, go find your local MP. You could also weaponise social media. Or news. Basically make a big deal out of this...not for the money. I'd recommend you deleting the scammers details if you go down this road coz it might hurt your chances...since you're essentially doxxing him.

The highlight here isn't about you losing money, it's the fact the bank is enabling the scammer by not freezing his account, and refusing to carry out their responsibility.

Yes and TS can initial the report to BNM.

Else, we can use the example from Bank Islam to commit scam from legitmate account that they can't do anything or don't do anything to the account?

I don't think so. U know the reason why they don't initial the investigation to freeze acc. U know I know.. haha

and TS also can initial another police report against BI to investigate why they didn't investigate on this matter. Same gang? Protect the account holder?

Banks should not use this reason that "money can't be recovered" and not to investigate or do nothing to the account holder for the reason that it is legitimate account, not a mule account?



This post has been edited by GalaxyV: Apr 15 2025, 02:08 PM

I called Maybank Online fraud line, they told me that they have submitted police report towards Bank Islam. Now just wait for BI to reply.

Honestly yeah I also felt that the lady was being super incompetent at her job lol, just brush me off like that saja.
But its ok at least I know call direct online and submit police report online is much faster than going to branch.
They also told me that the evidence submit to police is sufficient enought already.

I'm trying not to play racing card, because the BI banker is much more helpful than Maybank one, its just that his manager told him that the SOP is need to go thru from Maybank (sender) first.

Maybank banker however, just plain incompetent. No proper sit down interview, not asking for any details, just ask me to fill in Issue paper (Yellow one) and photostat my report, get my IC card for personal details, then just told me "Ko x boleh dapat duit balik tau, Maybank xle buat apa2" like that saja.

Not surprising they act that way. You must understand they have been receiving soooooooo many of such calls daily as so many ppl kena scam every day. What u expect them to do?

That's why I mentioned earlier, u got no chance of getting money back as no one will cares, including pulisu.

Think logically, if we can get our money back and scammers gonna get caught, do you think we still can see so many scammer around these days?

100% agree. That why boleh land?

You should tell them your motive of filling this report is not to get back the money but to let the scammer to get his balasan.

If everyone thinks that money can't be returned and not to report, then everyone will work as scammer liao.

You tell them that you are filling for the responsibility as a rakyat and the bank also has to duty to do their job too.

-- Email from Maybank --

Dear Valued Customer,

Greetings from Maybank.

Thank you for your email.

In reference to your email dated 15/04/2025 on scam.
We understand your concerns and sympathize with the incident.

We’ve forwarded a copy of the police report to the relevant team for further action. Please note that as you initiated this transaction, we cannot guarantee a refund.

While we'll do our best, a refund depends on the beneficiary's consent and available funds. Kindly monitor your account for up to 14 business days.

If you do not receive a refund within this timeframe, the recovery process may be considered unsuccessful.

Thank you for reaching out to us and we truly appreciate your patience and understanding.

--

Hailat, as I know the account has less than RM50

This post has been edited by Snoopycute98: Apr 16 2025, 07:48 PM

Good job from Maybank.

How did you know his account has less than RM50?

As mentioned on Monday, went to BI, ask about the scanner account, they checked and saw the final balance is <RM50 lol

they showed it to you or you curi2 tengok?