Mar 23 2025, 09:57 AM
When you paid that RM5,000 which means you are agreed with the service rendered.
You can't go back and complain everything.
It's like you finish paying for you meal, then next day you come back tell the restaurant the food was not good yesterday and need refund.
Life is full of dicks and we all need to stick with it.
I repaint my W211 last year, paint workshop did a lot stupid things, break my bonnet hinge, lost my model emblem at rear end
My carpet was dirty as fuck...etc, but the paint is nice though. Just move on and leave those stupid shit behind my life.
To me, I think TS feeling the RM5k spent are not worth a penny, actually it doesnt seems a good deal to begin with, and that's what you feel right now.
Move on. Money can be earn back, spend something wisely next time.
QUOTE(adamfoo90 @ Mar 20 2025, 07:29 PM)
Serious discussion only, Long story ahead.
Here's the story.
My car's a Proton Saga 1.5i 1990, as you know this car is prone to rust on the roof. When the rust gets really bad and even end up penetrating the roof itself causing internal water leaks in my car when it rains. I decided to send in for a respray.
A little back story, about how I found this Respray shop,
This is more onto business relationship term level :
The shop runs by 2 brothers, previously was handled by his elder brother, which he who turned out to be a very reputable shop located in OUG with lots of expensive cars sent to him, so I decided to give it a try by sending few of my cars to touch up damaged parts, turns out the result exceeds expectations, we end up great friends on business scale, his shop has a valid SSM License and he's very careful in dealing with the customer's cars at upmost care.
Until the day he decided to retire and announced he will pass down business ownership to his younger brother to handle,
I did question him about providing a rest assurance on the quality service outcome since he is no longer in charge, he says there will be no issues since both of them worked in this field for a very long time.
Now here's the real problem starts :-
The shop's now operated by a "new owner", he decided to move the shop to an industry area located in OUG, it's quite hidden and only a number of returning customers will be notified where his shop will be located since it's cheaper rent there.
During my send-in, he quoted me based on the "roof skin replacement" due to rust + full body Nippon 2k spray including inner spray on some parts totaling up to RM 5000. As he also told he needs 4 months to complete the job without being rushed to have it looked like new.
I asked him why it needs to be that long? He said because he will be handling the car personally with absolute care without letting his workers do.
I went ahead and accept the quote, the car gets sent in. Once in awhile, I asked for updates, but I rarely able to be notified of any.
The car was sent in since 17th September 2024, ends up completing on the week before Chinese New Year 2025 (It was like 27th January 2025)
Upon collecting the car before I accept the outcome.
The end result ? A fuckin disappointment :
If I had to list a few :
- Fabric seats are stained with black silicone, marks of the welding sparks punctured hole on my seats (They did not cover the seat before starting the job)
- Paint stain found on my fabric seats and Center console
- Misaligned bumper like unfinished job
- More white paint stains on the bumper like a rushed job
- Missing emblems and missing mudflap.
- Broke my passenger auto side mirror but decided to replace with manual mirror cheap replacement, not on my watch.
- Misaligned door gap.
- Pop the hood, found the A/C heat dissipation pipe gets sprayed on, even the battery copper head gets spray on as well.
The entire outcome result sounds like a last minute rushed job although given 4 months of complete time without rushing him even once.
At first I refused to pay him and ask him to compensate on the damage as the interiors are no longer replaceable unless you buy a donor car,
he refused to think about it and ask me to settle the payment first then we can discuss on the compensation part later after Chinese New Year.
He even says if I don't complete the payment now, I'm not allowed to take away my car and my car will be the only one left as he will not be liable if there's any damage or missing parts by storing the car in his yard.
I questioned him further if it was done by his own hands, how come the car was handled this bad?
He then end up saying it was being worked on by one of his foreign worker, but he end up terminating the worker on the spot due to this issue.
I told him "terminating your worker for poor workmanship is your own issue, now my car's damaged. I want to be compensated". This workmanship does not even worth RM 5000.
I walked around his shop, and found no SSM displayed. Just so you know there’s a KKM ambulance in there being sent in for knocking as well.
I end up paying the full amount and took my car away, driving with nothing but disappointment.
Now for the real question :-
- Can you file a consumer tribunal to get refunded / compensated due to poor quality workmanship if the shop found does not have SSM registered. The money was paid to his direct personal account. I have kept the receipts with me.
I thought of taking this step if he refuses to cooperate and compensate the damages.
Advises are welcomed.
Thanks!
This post has been edited by submergedx: Mar 23 2025, 10:01 AMHere's the story.
My car's a Proton Saga 1.5i 1990, as you know this car is prone to rust on the roof. When the rust gets really bad and even end up penetrating the roof itself causing internal water leaks in my car when it rains. I decided to send in for a respray.
A little back story, about how I found this Respray shop,
This is more onto business relationship term level :
The shop runs by 2 brothers, previously was handled by his elder brother, which he who turned out to be a very reputable shop located in OUG with lots of expensive cars sent to him, so I decided to give it a try by sending few of my cars to touch up damaged parts, turns out the result exceeds expectations, we end up great friends on business scale, his shop has a valid SSM License and he's very careful in dealing with the customer's cars at upmost care.
Until the day he decided to retire and announced he will pass down business ownership to his younger brother to handle,
I did question him about providing a rest assurance on the quality service outcome since he is no longer in charge, he says there will be no issues since both of them worked in this field for a very long time.
Now here's the real problem starts :-
The shop's now operated by a "new owner", he decided to move the shop to an industry area located in OUG, it's quite hidden and only a number of returning customers will be notified where his shop will be located since it's cheaper rent there.
During my send-in, he quoted me based on the "roof skin replacement" due to rust + full body Nippon 2k spray including inner spray on some parts totaling up to RM 5000. As he also told he needs 4 months to complete the job without being rushed to have it looked like new.
I asked him why it needs to be that long? He said because he will be handling the car personally with absolute care without letting his workers do.
I went ahead and accept the quote, the car gets sent in. Once in awhile, I asked for updates, but I rarely able to be notified of any.
The car was sent in since 17th September 2024, ends up completing on the week before Chinese New Year 2025 (It was like 27th January 2025)
Upon collecting the car before I accept the outcome.
The end result ? A fuckin disappointment :
If I had to list a few :
- Fabric seats are stained with black silicone, marks of the welding sparks punctured hole on my seats (They did not cover the seat before starting the job)
- Paint stain found on my fabric seats and Center console
- Misaligned bumper like unfinished job
- More white paint stains on the bumper like a rushed job
- Missing emblems and missing mudflap.
- Broke my passenger auto side mirror but decided to replace with manual mirror cheap replacement, not on my watch.
- Misaligned door gap.
- Pop the hood, found the A/C heat dissipation pipe gets sprayed on, even the battery copper head gets spray on as well.
The entire outcome result sounds like a last minute rushed job although given 4 months of complete time without rushing him even once.
At first I refused to pay him and ask him to compensate on the damage as the interiors are no longer replaceable unless you buy a donor car,
he refused to think about it and ask me to settle the payment first then we can discuss on the compensation part later after Chinese New Year.
He even says if I don't complete the payment now, I'm not allowed to take away my car and my car will be the only one left as he will not be liable if there's any damage or missing parts by storing the car in his yard.
I questioned him further if it was done by his own hands, how come the car was handled this bad?
He then end up saying it was being worked on by one of his foreign worker, but he end up terminating the worker on the spot due to this issue.
I told him "terminating your worker for poor workmanship is your own issue, now my car's damaged. I want to be compensated". This workmanship does not even worth RM 5000.
I walked around his shop, and found no SSM displayed. Just so you know there’s a KKM ambulance in there being sent in for knocking as well.
I end up paying the full amount and took my car away, driving with nothing but disappointment.
Now for the real question :-
- Can you file a consumer tribunal to get refunded / compensated due to poor quality workmanship if the shop found does not have SSM registered. The money was paid to his direct personal account. I have kept the receipts with me.
I thought of taking this step if he refuses to cooperate and compensate the damages.
Advises are welcomed.
Thanks!
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