Just wanted to share my super frustrating experience with ASUS warranty service and see if anyone else has had similar issues.
I bought an ASUS Vivobook S14 Flip less than a year ago, and after only five months, the touchpad coating started peeling off. When I contacted customer service, they told me it wouldn’t be covered under warranty. But when I took it to the service center, they said it might be covered. Talk about confusing!
But that’s not even the worst part. The plastic frame of the laptop just came apart on its own, no mishandling, no dropping, nothing. This caused the left side of the screen to pop out, and because the frame wasn’t holding it in place, the screen cracked.

Now, I’m being told I have to pay RM1.5K for repairs, even though this looks like a design flaw, not something I did. I went to the service center, explained everything, and they just decided that it’s "Customer-Induced-Damage" (CID) without even giving me a solid reason why. Like, how does a plastic frame just come off by itself? And how does a "military-grade" laptop fall apart like this?
Honestly, I’m just really frustrated.


Has anyone else gone through this with ASUS Malaysia? How did you handle it?
Also, I found some other posts online where people are having similar issues with the VivoBook series,so I’m definitely not the only one dealing with this. (cant post the links because im under probation)




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