Download their app, report through there. Quite fast for me last time. 2-3 days resolved. My case was about their payment gateway suddenly broken whilst doing a payment. Money from bank gone, CS from the bank said they can’t do anything as the money already remitted to shopee, so need to contact shopee. Shopee buat bodo for almost one week, gave me a template response. After made a report, they were quick to respond with detailed timeline to refund.

Yeah