For the past one month, I notice that I have about 20% high packet loss. I am looking at my router log and it is showing me these data. Some friend told me it was due to maxis having to comply to MCMC DNS changes. Is that the real reason, because if it is, then there’s no way to fix this except to change ISP. I also have DNS over HTTP turned on in my router, although I don’t think that’s the cause. What can I do?

My router is set to ping 1.1.1.1 every hour. This resulted in showing 20% packet loss.

This post has been edited by JusticeLeagueMY: Jan 16 2025, 09:16 AM

I’m using Firewalla.
So, what can I do for the packet loss? I don’t think calling maxis will help, does it? Some suggested I should keep on rebooting router and hope I get an IP address that works.

I opened Terminal/Command Prompt and do a "ping 1.1.1.1" command, I get around 20% packet loss.

packetlosstest.com showed me a 30% packet loss to Singapore Server.

speed.cloudflare.com, connecting to server in Kuala Lumpur, is showing inconsistent result. One time I run, I get:
Video Streaming: Average, Online Gaming: Bad, Video Chatting: Bad.

Then I run again and I get
Video Streaming: Good, Online Gaming: Avergae, Video Chatting: Bad.

If I watch Netflix or Youtube, it's ok but often I have to wait sometime while the browser buffer it.

For what it's worth, I am on a 100mbps maxis fiber. Will updating to 300mpbs help?

Should I call maxis and complain? I just don't want to get turn around the garden saying reboot router la, reboot my computer la, etc I may not have a choice but to try.

So, I'd like to hear - I suppose you both are maxis fiber users? No issues?

I opened Terminal/Command Prompt and do a "ping 1.1.1.1" command, I get around 20% packet loss.

packetlosstest.com showed me a 30% packet loss to Singapore Server.

speed.cloudflare.com, connecting to server in Kuala Lumpur, is showing inconsistent result. One time I run, I get:
Video Streaming: Average, Online Gaming: Bad, Video Chatting: Bad.

Then I run again and I get
Video Streaming: Good, Online Gaming: Avergae, Video Chatting: Bad.

If I watch Netflix or Youtube, it's ok but often I have to wait sometime while the browser buffer it.

For what it's worth, I am on a 100mbps maxis fiber. Will updating to 300mpbs help?

Should I call maxis and complain? I just don't want to get turn around the garden saying reboot router la, reboot my computer la, etc I may not have a choice but to try.

So, I'd like to hear - I suppose you both are maxis fiber users? No issues?

Yeah, my maxis have been pretty stable for years and yes, I am always on Firewalla. There’s no new hardware introduced.

After some research and poking around Firewalla app,
I saw that Firewalla told me I’m double NAT. And that I should call ISP and get a public IP address. The article said that if I’m using Firewalla VPN or Site to Site, then I need public IP. I’m not using VPN nor Site to Site though.
Anyway at least this is a big clue for me to talk to maxis tomorrow. Will they easily gives public IP?

Thanks for your help.

This post has been edited by JusticeLeagueMY: Jan 19 2025, 11:00 PM