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 Samsung Galaxy S25 Series Discussion Thread, The Next Big Leap - Mobile AI Experience

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msa9696
post Jan 23 2025, 09:42 PM

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Just made a purchase for S25U. Shopback supposed to be 5.5% (Shopback Plus) but tracked amount only 2.3%, not sure if this is common and if they will adjust the cashback later.
msa9696
post Jan 23 2025, 10:38 PM

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QUOTE(bennedict82 @ Jan 23 2025, 10:32 PM)
Anyone can view the real device from SES or any retail shop?
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Yes SES KLCC
msa9696
post Jan 24 2025, 11:43 AM

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QUOTE(RedDevils88 @ Jan 24 2025, 02:09 AM)
shopback has tracked my purchase but only 1.8% instead of 5%.

anyone has the same problem?
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QUOTE(lowyat2010 @ Jan 24 2025, 02:38 AM)
same here. Only RM89.84 tracked for my S25U purchase.
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Same here, go lodge a report with their virtual assistant. Seems almost everyone I know being tracked wrongly. Even purchase amount also wrong, mine was RM 4,999 but tracked as RM 4,991. Weird
msa9696
post Jan 24 2025, 12:21 PM

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QUOTE(lkwah86 @ Jan 24 2025, 11:54 AM)
buy from website or app?
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Website
msa9696
post Feb 1 2025, 09:37 AM

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Previously I mentioned my Shopback tracked wrongly, now the correct amount is being updated. Total RM 274.52 (5.5%)
msa9696
post Feb 1 2025, 03:46 PM

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QUOTE(yapkl @ Feb 1 2025, 10:01 AM)
How do you follow up with them? I emailed them that the current one is only 1.8% instead of 5.5% and below are their response but the amount is still not updated:

With regards to your cashback for your Samsung purchase, as we are awaiting for the cashback to be validated by the merchant, the amount that can be currently viewed is an estimated amount. Be rest assured that your cashback will be accurate once the cashback is approved by the merchant. 
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Same message from them, then the amount got updated after few days

msa9696
post Feb 1 2025, 04:38 PM

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QUOTE(ipohps3 @ Feb 1 2025, 04:09 PM)
i ordered on the 23rd (1st day of preorder) with ShopBack. is the cash back 1.8% or 5% or 5.5% hmm.gif
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5% for normal member, 5.5% for Shopback+

 

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