Hi, anyone bought from 'samsung brand store' on Lazada before? Normally what kind of courier they use? In Lazada it shows seller using their own fleet

ah that's good. thanks!

Not sure - i didnt compare but price was 4.4K on ultra 512 Black when I made mine. Pretty good deal

Since they use their own fleet - do they show the DHL tracking info in Lazada app? Mine was packed yesterday and it says will handed over to seller fleet soon since yesterday 2pm like that.

That's annoying. I checked with them on chat and they said would give tracking number so I guess that's not true. Do they at least change status to show it has shipped or passed to the courier so that I know to standby?

hi guys need your help on the "Samsung brand store" as they use their own fleet. I ordered on 11.11. In lazada I get:

Packed - Order Packed 11 Nov about 2pm. Also showed same date and time Ready to ship Order will be handed over to seller own fleet soon.

I didnt get any tracking info etc, then suddenly today it showed "Delivered" Package delivered - no photo, no tracking info nothing on 14 Nov 9:00 AM.

I chat with seller they said they're pre-sales and will escalate to the backend team.

Has anyone faced this before? Or is it incorrect status (i.e: delivered is just them sending it to their own fleet)? THe original delivery time was supposed to be (estimated on lazada app) 15th - 27th Nov so not sure if that means today they just sent to their DHL/SkyNet courier?

For those that bought from them before is this expected to show delivered (but not yet delivered in reality)?

case closed - got the phone. I will NOT buy from this stupid samsung brand store anymore...1st time and my last time. no tracking number nothing - almost gave me heart attack! you can see my situation updated here:
https://forum.lowyat.net/index.php?showtopic=5546158

honestly its seller fault cos zero comms:
- no tracking number despite asking for it past 2 days
- slow response from seller, say will follow-up and escalate but feel like done nothing
- no communication from courier on when parcel delivered
- when parcel delivered no photo

This round it's using DHL but they didn't even give tracking number. Really crappy service. Won't ever buy from them. A reseller do better instead which I normally buy from but thought maybe try official Samsung see how..never again.

seriously? no wonder its so bad..not gonna buy from those anymore as a lesson learnt from me...i rather go to someone like mobile gadgets instead in future