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 Need Advice on Honda Product Recall

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TSthekhlover
post Dec 20 2024, 05:39 PM, updated 2 months ago

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Joined: Dec 2016
From: Cheras


Hi, I've recently sent my car(Honda City 2021) for product
recall on 26th November. Since l'll be sending my car
anyways I decided to line it up and do my regular servicing
with it(Honda MJN Cheras). They told be it'l be a 3 day
job since it has to do with the breaking system which I
obliged. But 1 day later they said they've broken the brake
fluid (pictured above) and they need to order the parts
from Honda directly which will take 1 week+. I asked
for a replacement car and they said they don't have one
available currently. l'm abit disappointed but l still won't
make a big deal out of it and just survive with renting my
friend's car or use Grab. 1 week later they called me and
said the specific part is no longer in stock and it will only
be available in February. I'm quite disappointed but I told
them if they can give me a replacement car I'm fine with
it but they said they won't have a replacement car until
end of December. Now l'm very annoyed. Not knowing
what to do, I contacted Honda Malaysia and asked if
they can do anything about this or atleast give some sort
of compensation since l've spent around rm 60 per day
commuting (sometimes more) since 26th November. After
Honda Malaysia looked into it, and a couple of calls later,
Today, 20th December Honda Malaysia called me and
told me the exact same thing that my service center told
me which they can't do anything and ill have to wait after
27th December for an update. Mind you he said just for
an update not a car. I currently feel so defeated and lost.
l've wasted so much money on commuting and they've
done nothing to compensate. I have to wait more than a
month to just get a replacement car. And will have to wait
until February just to get my car back. So my question to
everyone reading. Is there nothing I can do? Or anywhere I
can report them to? This feels so unfair to me,


Sorry for the long text post. Im feeling lost and have no idea
what to do. I need a car urgently very soon and I cant afford
paying for rentals and e-hailing everyday. I don't really know
much about cars too and there's no one I can ask about it

user posted image
MISMan
post Dec 20 2024, 06:01 PM

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From: KL


ask ur insurance agent if u have "lost of use" or Compensation for Actual Repair Time (CART) covered? If yes, claim insurance

if no, can go legal aid to get lawyer's help to ask honda for compensation

TSthekhlover
post Dec 20 2024, 06:04 PM

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Joined: Dec 2016
From: Cheras


QUOTE(MISMan @ Dec 20 2024, 06:01 PM)
ask ur insurance agent if u have "lost of use" or Compensation for Actual Repair Time (CART) covered? If yes, claim insurance

if no, can go legal aid to get lawyer's help to ask honda for compensation
*
Thanks for the reply, let's say if claim insurance what will happen to ncd?
COOLPINK
post Dec 20 2024, 06:31 PM

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Looks like one of the nipple for the hose has broken off?




speedy3210
post Dec 20 2024, 09:25 PM

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Not a law expert or counsel, but am sharing based on what I know.

Basically both SC and HM (more towards SC I reckon) is hiding behind the red tapes and just pushing you around. Since travelling expenses can mount up to quite a substantial amount for you, start by documenting EVERY step you are taking (in black and white) and expenses incurred.

Next try approach those service bureau od political party of choice, for e.g. MCA DAP etc, and try to get their guidance on how to proceed on your claim case. They should have some form of legal team.

This is where all your documentations on correspondences, receipts etc will help prove your case. Listen to their recommendations of next course of action.

Last resort I think is with tribunal court. This is where your documentations above will help you tremendously. If you have strong evidences, tribunal verdict leans heavily favours you.

but then again, SC is a bigger/stronger entity financialy, so they MAY flex their muscle by applying to transfer the case to other court in their attempt to harrass you.

In the end you have to decide how persistent do you want to be and what is your cut-off point. Not-so-well-to-do is at a disadvantaged position financially to go against a financially stronger entity although you are legally entitled to be compensated for all the inconveniences caused by the SC entity. Just hope levelheadedness/logic prevailed on the SC management to not go until this extent.
ktek
post Dec 21 2024, 08:51 AM

拼拼拼多啦
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stop buying hm vehicles.
for the brake fluid reservoir, can u take another picture from bottom view.

maybe source the item urself from web or thailand rather than wait no lead time.

This post has been edited by ktek: Dec 21 2024, 09:03 AM
ssmui
post Dec 22 2024, 02:59 PM

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2nd hand bottle shop kan ada ?
MISMan
post Dec 23 2024, 09:43 AM

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Joined: Apr 2009
From: KL


QUOTE(thekhlover @ Dec 20 2024, 06:04 PM)
Thanks for the reply, let's say if claim insurance what will happen to ncd?
*
ncd is likely no more edi after u CLAIMED cart.

Check if u have cart subscribed or not. Ur agent will tell u accordingly what to do/dont.

 

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