Hey guys. Just want to vent .

I was a Digi customer for the longest time.

was on postpaid 58, but monthly now reaching 80+ , dunno why.

now porting out and change to YES,

already paid outstanding bill - RM80 +

then they request to pay "hotbill", maybe prorated stuff, rm 23 plus.

they also called n say why want to change, we can offer u better plans etc.

but i ignore n say yes i want to port out.

then suddenly they say port out request rejected due to not fulfill contract obligation , and then they straight shut off my line . Ended up no line when i was hiking yesterday.

my question is,

1. If i do have a contract and port out rejected, why they shut off my line completely?

2. my YES manage to activate, so no choice have to insert new SIM.

3. Already paid so much to terminate my line, yet they still won't let me go. FYI my line is not with phone, my phone i buy myself, should be no contract whatsoever.

If I do have contract that Im not aware, they can mention during the phonecall. But no, they didn't mention anything , ask me to pay the hotbill, all clear, then reject my port out request.

I'm really bummed by this. Anyone else have encountered this issue?

Was it MNP (retaining same number)? I think the port out was successful lah since the Digi line cut off already and the new YES line was activated.

go to service centre also no answer? reporttt to MCMC.

Check with yes maybe if already port out from digi?

If not, report mcmc.

I got that plan you talking about too ,last time when offered they did mention a period the plan would be under contract but I passed that period and no notification since. Maybe you just got it so your CS didn't represent you the details.

Anyway go to Digi center not the express but like the SS2 one those kinda places. Btw what made you to switch to Yes.

If ur new line manage to activate then considered successfully port out already.

Yes. Retain same number. Ya line cut off. But got a message from DIGI stating that port out request unsuccessful.



Still hasn't call helpline. Thinking will go Service centre tomorrow straight.

YES Sim already activate. Should be already port out. But DIGI message request unsuccesful. I scared will have to pay double pulak. cilaka betul.

Will go to the Digi center. I think already passed 2 years, by right should no more contract, so long ago that I didn't even remember it.

YES is much2 cheaper . Also I live and work in YES covered area so it makes sense.

DIGI said request unsuccesful. Scared will have to pay double at end of month, DIGI and YES. Doesn't make sense. After I cleared all payment on DIGI line summore.

Port pergi mana? Celcom ke ?

port out to YES..

This one will depend when you successfully port out before or after the next billing cycle.

Dun worry too much about minor things here la.
Important your new line activated and your not in limbo with no line activated.

as long as your new line with your number activated, it's fine

else MCMC would love to speak to them once u lodge a report

lipot mcmc saja. no give face.

last time porting out from digi or maxis, they purposely give you so much trouble to avoid u port out.

now is PH era, ur complaint is effective. those dino telco still make ppl life difficult.

if they make ur life hell, why still go with them? follow with mcmc saja.

This post has been edited by Selectt: Dec 13 2024, 09:58 AM

It seems that likely was unsuccessful message was because of some error maybe because you hiking in poor signal or something

Because if YES line with same number activated means it is successful already

report to mcmc
they will contact you very fast

Ignore the Digi SMS la...since you manage to port to YES and have line already

simple, open a repot at mcmc, instantly they will port you out

I once mnp from digi to unifi. Digi call but I'm unable to pickup the call. When SMS come I just reply Y later insert new unifi simcard and activate.

Of coz I need to to pay unbilled usage first la.

don give fucuk la u oledi on YES means already MNP'ed.

you will port out from YES to other soon after you use for some time

why? can share?

their coverage is not good, i remember someone said in the telco thread in lyn

Under contract cannot port out. This is common sense.

Beware of SMS messages from DiGi during port out as they have word is differently for u to accept another contract renewal.

I received this during port out from Maxis. 2 SMS messages. One from Maxis stating they would give better offers and whatever if u type in Yes and another if u willingly want to port out. Type Yes for the last question. Once done, the new Telco will take over.

If u type in Yes for the earlier question, your contract will be extended and the port out rejected. Sneaky bastards.

Digi very very bad service. i requested for montly statement for one whole year so simple request they drag me like to two weeks no respond no email no respond me all i log case to complain said nobodty follow up they said send to second level said someone will call me witihin two days till one weeks still nobodt called me

coverage bad, only good in kv

To port out while under contract, need to go physical branch and pay penalty

Been there done that

network issue. sometimes no data and you need to on and off the aeroplane mode

I port out YES within a month after I sign for it. Really bad bad coverage where people can't call you most of the time. Show normal but no line. The coverage in the mall or building also very bad. If you want a budget line, can consider the Hotlink plan, it's the same at Rm35/mth

1. Port out failed
2. New YES Sim can activate

Ok....

What was the most recent thing u sign up from them?
Sing up with contract?

In your bill should show ur contract tenure no?

during earlyv time digi is very good...
but this few year all down the drain....
that why after almost 20++ year with them...
i port to maxis....

Hey I'm not on contract but I was also given an unsuccessful notification when I ported to umobile

No issues though

All good MNP to new number

Coverage very bad. Probably the worst coverage among all the telco. Good enough if u only stay and work in kl valley 24/7

Most if not all telcos here will play tactics to stall or make portouts difficult.

Had it with Maxis and after involving MCMC, they finally relented.

To make whole process simple better convert it to prepaid and port out. Less problem

Digi & Celcom are 1 company now.

Thanks . Visited the store today. They say just ignore. Coz no already deactivated in system. But today still got msg from digi say unsuccessful. Kek. Their system GG

I see. Ok . Will see since now rarely go out KV.

When i want to port out my 2 number from digi to yes, i convert from digi postpaid to prepaid first, then just buy rm5 data plan for 3 days.

Yes telco, they will always activated the new mnp sim 1st with random number. Once mnp success then only will become ur previous number.

So yes activated doesnt mean its done MNP.
Can check via YES app. Usually can login using temp number & password. Once MNP success, it will logout and need to login using the MNP number.