If you suspect detained at custom, don't bother waiting. It will take a long time you may have forfeit all the guarantees. Instead, go collect yourself at customs office.

If you are in KV, and the package sent via foreign national courier very likely it is detained at PMIH KLIA. Chat online first to confirm its status and location. You can also simply input the tracking at poslaju tracking


Once confirmed, go to PMIH near LCCT.

Stop at pos pengawal, say want to collect item and fill in the green slip.

Then proceed to the office to retrieve your item from pos. Bring yor parcel to kastam counter next room, open it yourself for taksiran. From there you will have to go through unintuitive back and forth flow of going between kastam and pos counter next to it, but the staffs are very assistive.
Payment by credit card is accepted.

Once cleared you can take your item and report back to pos pengawal.

This post has been edited by failed.hashcheck: Nov 26 2024, 02:40 PM

All courier also same la. Poslaju also got. All got fee one.
But poslaju is easier you can terus serbu kastam for free diy clearance once the tracking said it's there. Just need to pay for borang pelepasan (in addition to the duty/tax)

I also only recently knew. All these time I always prepare cash beforehand. Until that time one of my shipment that I expected covered under trade agreement, somehow missing some additional paperwork required. Instead of expected rm180, I have to pay full pdk2022 rate of rm600.
I was panicking as I only have rm300 cash in hand, and only on that moment I actually asked and learned that they have been accepting card payment for quite a while 🤣