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Dyson V12 Vacuum Problem
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TStravis8481
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 Nov 21 2024, 02:07 PM, updated 12 months ago
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Hi folks, just wanted to share my experience—I'd recommend avoiding the Dyson V12. I've been dealing with an issue where it powers off intermittently. After looking it up online, I discovered this is a common problem with the V12. Here’s an update on my situation: I sent my Dyson V12 to the Service Center in TTDI last Saturday. Yesterday, I followed up with Dyson to ask when I could expect it back, and to my shock, they said 2025! Seriously, for a product with such a premium price tag, this level of service is unacceptable.  Does anyone know where I can escalate this issue? |
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Sunshape
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Nov 21 2024, 02:14 PM
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mahal
I didn't know it is so expensive for this brand. With this price, you can get a very good quality from other brands, such as Karcher.
This post has been edited by Sunshape: Nov 21 2024, 02:15 PM
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zero5177
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Nov 21 2024, 02:16 PM
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Wow how many years you have been using the V12 for?
Mine lasted almost 2 years already
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TStravis8481
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Nov 21 2024, 02:32 PM
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QUOTE(zero5177 @ Nov 21 2024, 02:16 PM) Wow how many years you have been using the V12 for? Mine lasted almost 2 years already 1 year + 3 months. |
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Coin2decide
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Nov 21 2024, 02:39 PM
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New Member
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mine last 2 years ++ ok aje...
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lowyard
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Nov 21 2024, 02:45 PM
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Lol at this rate in so lucky to have not purchased a Dyson. Cordless Electrolux vacuum cleaner so far still lasting now on its fourth year. Less than 1k when bought. Pui Dyson.
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TStravis8481
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Nov 22 2024, 10:08 AM
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haiz.... latest update by Dyson, the spare part only available Feb 2025
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TStravis8481
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Nov 22 2024, 10:10 AM
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QUOTE(lowyard @ Nov 21 2024, 02:45 PM) Lol at this rate in so lucky to have not purchased a Dyson. Cordless Electrolux vacuum cleaner so far still lasting now on its fourth year. Less than 1k when bought. Pui Dyson. Thinking to buy another 1 to use during this period... What model u use for Electrolux? |
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anakkk
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Nov 22 2024, 10:12 AM
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cos pasang kat malaysia LOL
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TStravis8481
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Nov 22 2024, 10:15 AM
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QUOTE(anakkk @ Nov 22 2024, 10:12 AM) cos pasang kat malaysia LOL pasang kat malaysia, but tiada spare part?  |
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lowyard
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Nov 22 2024, 07:50 PM
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QUOTE(travis8481 @ Nov 22 2024, 10:10 AM) Thinking to buy another 1 to use during this period... What model u use for Electrolux? Something like this. https://my.shp.ee/SE4efuU |
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nexona88
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Nov 23 2024, 12:41 PM
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Cannot really last long...
Either around 1year+ or 2years+ like that...
After that guarantee have issues
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TStravis8481
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Nov 27 2024, 08:21 AM
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latest update by Dyson, the my replacement unit need to wait until Feb 2025..... wtf
They can't even loan me a other spare unit during my lost of use period
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Mattressdepot
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Nov 29 2024, 10:19 AM
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QUOTE(travis8481 @ Nov 27 2024, 08:21 AM) latest update by Dyson, the my replacement unit need to wait until Feb 2025..... wtf They can't even loan me a other spare unit during my lost of use period if you get a glimpse of the service workshop, you will know why they cant loan you a spare unit. |
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submergedx
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Dec 11 2024, 08:15 AM
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QUOTE(travis8481 @ Nov 21 2024, 02:07 PM) Hi folks, just wanted to share my experience—I'd recommend avoiding the Dyson V12. I've been dealing with an issue where it powers off intermittently. After looking it up online, I discovered this is a common problem with the V12. Here’s an update on my situation: I sent my Dyson V12 to the Service Center in TTDI last Saturday. Yesterday, I followed up with Dyson to ask when I could expect it back, and to my shock, they said 2025! Seriously, for a product with such a premium price tag, this level of service is unacceptable. Does anyone know where I can escalate this issue? Did you got charged or FOC under warranty? |
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kennykck
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Dec 11 2024, 10:42 PM
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Is it you power on the vacuum cleaner, it starts 1 seconds and turn itself off?
Should be the motor+circuit board issue. I bought 3rd party spare part and fix it myself for V10
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TStravis8481
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Dec 15 2024, 05:08 PM
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QUOTE(submergedx @ Dec 11 2024, 08:15 AM) Did you got charged or FOC under warranty? Foc as under warranty |
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TStravis8481
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Dec 15 2024, 05:10 PM
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QUOTE(kennykck @ Dec 11 2024, 10:42 PM) Is it you power on the vacuum cleaner, it starts 1 seconds and turn itself off? Should be the motor+circuit board issue. I bought 3rd party spare part and fix it myself for V10 Yes. Intermittent power off. Oh mind to share more where you buy the spare parts and how you fix it? |
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kennykck
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Dec 15 2024, 09:39 PM
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QUOTE(travis8481 @ Dec 15 2024, 05:10 PM) Yes. Intermittent power off. Oh mind to share more where you buy the spare parts and how you fix it? If it is under warranty then better send to official repair store. Mine is out of warranty so I bought spare parts from Shopee, then search YouTube to see how to dismantle the thing |
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