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Unifi Unifi down same time everyday, Unifi down same time everyday
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TSholyleonard
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 Oct 16 2024, 03:56 PM, updated 2y ago
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Getting Started
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Anyone have this issue before, my unifi always down around 3PM. Then randomly up back at anytime without me doing anything, sometimes 1 hour later sometimes 1 day.
Technical support came 3 times:
1st visit - Changed the outside TP (the tiang thingy)
2nd visit - Changed my fiber connecting to the modem
3rd visit - When they come connection ok so didn't check anything.
But today around 3PM disconnect again. No one touch the modem area so quite sure it isn't loose cables etc.
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failed.hashcheck
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Oct 16 2024, 06:22 PM
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Down as in physical (LOS blinking) or network?
Read the router log first to see what's actually going on.
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PJng
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Oct 16 2024, 06:27 PM
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When my flat still on copper unifi, every few day around 12.30am will down, will auto reconnect without i do anything in less that 10 min
After change to fibre no more happen, no idea why, and i did not report to TM
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vapanel
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Oct 16 2024, 06:29 PM
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Maybe someone set a timer to reset the switch
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TSholyleonard
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Oct 18 2024, 11:18 AM
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Getting Started
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Everytime unifi down the AUTH light will be blinking. By right it should be lit all the time.
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OlgaC4
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Oct 18 2024, 02:18 PM
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QUOTE(holyleonard @ Oct 18 2024, 11:18 AM) Everytime unifi down the AUTH light will be blinking. By right it should be lit all the time. Usually Fiber issue. What is the reading on the fiber? -23 Modem hot? This post has been edited by OlgaC4: Oct 18 2024, 02:19 PM |
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TSholyleonard
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Oct 21 2024, 11:33 AM
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Getting Started
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They came and check the outside cable again. According to them the cable is broken so some times wind blow will disconnect it. Blow again will connect it haha @_@
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Ouru P
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Oct 21 2024, 04:02 PM
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New Member
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QUOTE(holyleonard @ Oct 21 2024, 11:33 AM) They came and check the outside cable again. According to them the cable is broken so some times wind blow will disconnect it. Blow again will connect it haha @_@ My bet is on the modem/router itself. If the issues occur around the same time, then I think it’s related to the systems/devices rather than being random occurrences like wind or cable. The router’s PPPoE connection might be disconnecting during the issue and then reconnecting automatically. |
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TSholyleonard
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Oct 21 2024, 04:06 PM
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Getting Started
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QUOTE(Ouru @ Oct 21 2024, 04:02 PM) My bet is on the modem/router itself. If the issues occur around the same time, then I think it’s related to the systems/devices rather than being random occurrences like wind or cable. The router’s PPPoE connection might be disconnecting during the issue and then reconnecting automatically. Sad, it happened again. It's been years since anyone do any changes on the modem or router. How do I check it though, I went through all the settings of the router, seems good. |
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Ouru P
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Oct 21 2024, 04:35 PM
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New Member
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QUOTE(holyleonard @ Oct 21 2024, 04:06 PM) Sad, it happened again. It's been years since anyone do any changes on the modem or router. How do I check it though, I went through all the settings of the router, seems good. Could you let us know the model of the router being used? Is it provided by TM? |
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TSholyleonard
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Oct 24 2024, 03:41 PM
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Getting Started
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Router is Xiaomi AX3000. Yesterday they told me their port have problem, total 8 houses kena, now fixed already today no disconnection. I shall monitor it.
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issac99289928
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Oct 25 2024, 05:08 PM
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Getting Started
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do you offend any UNIFI stuff recently in any way ?
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TSholyleonard
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Oct 28 2024, 11:01 AM
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Getting Started
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QUOTE(issac99289928 @ Oct 25 2024, 05:08 PM) do you offend any UNIFI stuff recently in any way ? lol i dont think so. they finally fixed it, told me the port have issues. |
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