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 Umobile Wifi Broadband Home slow, How should a customer complain or withdr

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cloudwan
post Sep 26 2024, 12:35 PM

- Knob -
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Senior Member
8,514 posts

Joined: Jan 2003
From: The Jungle Of Pahang


QUOTE(p0wer2003 @ Sep 26 2024, 11:55 AM)
I’ve been using UMobile Home Broadband for a while now, but I’m constantly experiencing slow speeds. Despite being on a higher-speed plan, my connection never seems to go above 30Mbps, regardless of the time of day or the number of devices connected.

Here’s some info about my situation:

Speed Test Results: Consistently around 30Mbps

Troubleshooting: Restarted router, limited connected devices, tested at different times of the day

I’ve contacted UMobile support, but they haven't provided a satisfactory resolution yet. Has anyone else faced this issue? What steps did you take to fix it, if any? Or should I be considering switching providers or canceling my contract?

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Using their crappy routers? Have u tried using the SIM in ur 5G phone and test? If putting in ur phone the speed is also like this, then most probably ur area coverage isn't so good. Oh try moving the router near a window too see if it helps. I am using their Uhome 5G plan also, so far still good, using their crappy router speed is like stuck at 100mbps, but when used with my Tplink NX510v router the speed is around 250-300mbps. hmm.gif
cloudwan
post Oct 20 2024, 05:07 PM

- Knob -
*******
Senior Member
8,514 posts

Joined: Jan 2003
From: The Jungle Of Pahang


QUOTE(p0wer2003 @ Oct 18 2024, 11:29 PM)
My router is the latest 5G WiFi 6
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Is it the bundled Uhome 5G router? If yes then it's kinda crappy for both model especially the Kaon one, even tho both are Wifi6 and 5G support. sweat.gif
If your place is strictly 4G, expect the best situation u can get around 30+ mbps, if it's 4G+, with some luck it could go up about 70-90mbps.. hmm.gif hmm.gif

 

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