No reputable business person would first give away their work and time or merchandise on the hope of making it up later.
For new clients, usually first jobs will be FOC only regarding the creative and artwork. Productions cost will still be charged. This is to show them our interest in handling their work. Need some good PR skills in this. So far, all of my new clients are my main clients now
2 "We never pay a cent until we see the final product."
This is a croc, unless the person is leaving the door open to cheat you out of your pay.
For companies, this wouldnt be a problem. But for freelancers, this is a major headache.
3 "Do this for us and you'll get great exposure! The jobs will just pour in!"
YES. it does help to promote you and your company very well. If your project does well with your client, definitely you'll be noticed by others especially when your client is big company with a lot of franchise brands. You win one brand and the others will follow-up. I'm from a In-house design company and still we manage to secure some works that are supposedly done by some other International Advertising companies.
4 On looking at sketches or concepts: Until you have a deal, LEAVE NOTHING CREATIVE at the clients office.
5 "Well, the job isn't CANCELLED, just delayed. Keep the account open and we'll continue in a month or two."
Ummm, probably not. If something is hot, then not, it could be dead. It would be a mistake to *not* bill for work performed at this point and then let the chips fall where they may! Call in two months and someone else may be in that job. And guess what? They don't know you at all.....
No 4 and 5 is closely related. This is where your Professionalism is needed the most. Try to create an impression of superiority when dealing with clients like these although we know that clients are always right. When they sense that u are too soft or the type that says YES to everything, game over. Sometimes we have to make our clients listen to us. Another major problem for freelancers.
6 "Contract? We don't need no stinking contact!
Never sign contracts. They are going to suck out every last drop of life out of u. U dont need any contracts if you are good and well known. Clients will swarm around u asking for your expertise. Nevermind the glamour of being hooked with some particular fancy big company. What matters is what u deliver.
7 "Send me a bill after the work goes to press."
Same as clause 4 and 5
8 "The last guy did it for XXX dollars."
This is a way where clients will push u to reduce your quotation or billings. Maybe it's just a phsycological attack on you to make u feel inferior as they have others to do the work for them. In my case, this usually happens in the production part. They will start to compare your price with other suppliers. What I usually do is to answer them like this "Nevermind, u can ask other suppliers to handle the production but I will not guarantee the quality of the finishing at the end". Trust me, they will be back crawling asking u to help them again.
9 "Our budget is XXX dollars, firm."
Never trust them with their silly budgets. Always at the end their budgets will go high above from their planned ones. Why? Bcause they are so fickled minded and can never make up their minds on what they are going to do. U have to becareful in this matter as sometimes as a designer u have to absorb some of the xtra costs. Be good in planning your projects financially and learn to say NO to your clients.
10 "We are having financial problems. Give us the work, we'll make some money and we'll pay you. Simple."
One of the things that u have to consider bfore meeting your client is to do some research about them. YES, it definitely will help u interacting with them in the future but it is also necessary to find out about them financially.
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Now, this list wasn't meant to make anyone crazy or paranoid, but is designed to inject some reality into the fantasy.
These are the realities when u step into the real advertising world.
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You are GOING to be dealing with people who are unlike yourself.
Remember this phrase - clients are always right bcause they are the ones that
usually screw u up no matter who is wrong or right. Becareful when dealing with clients with attitude problems
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How can you deal with this stuff and still do good creative work? Good question. THIS is why an education is important.
Learn from experiences. Thats never once in a designers life that is full of successful projects. There will be definitely some that will encounter problems.
Students at art colleges tend to get over confident with their college projects. Their projects compared to the real lifes ones are totally different.
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In the end, working commercially, being a terrific artist is about 25% of the task. If that is the only part of the task that you are interested in, do yourself a favor. Don't turn "pro."
Terrific artist? I'll prefer terrifying artist. 25% is not enough to stay alive in this line. Dont say pro, your are not even qualified to be an artist!
These is all what i've experienced in my 11 years in hell with advertising, thousands of sleepless nights, migraine, gastric (the word breakfast, lunch and dinner dont exist within me), the office is my second home, completion of a project is just like finishing SPM, knowing u gonna get screwed up by your client later.
Jun 4 2005, 01:48 AM
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