I tried to use my Maybank Amex on last weekend (to be specific, last Saturday in Penang) in Jusco and BHP petrol station... Both transaction were failed... tried with my Amex sup card also the same (so confirmed my first amex card is in good condition)... both transactions have no issue with my Citibank Visa.

Called Maybank Amex CS, no issue on my account (very healthy... according to the CS )... no rejected transaction in the system as well. they said properly due to line issue.

Wondering did anybody face the same issue as well? If it's line issue, then this should affect everyone...

Is this kind of issue happen very frequent? I've just started to use Maybank Amex since last month due to it's good rewarding point.

Also notice that Amex is still not very popular in Malaysia... only those big merchants accept it!

This post has been edited by ks98: Sep 28 2009, 11:07 AM

Hi bro... no worry, you're not alone here. I was confused too when i read the bill for the first time... I think this way is easier for Maybank to revise the reward scheme in future...

I haven't received neither paper nor email statement yet... but, i was not opt for paper statement in my application so they should not charge me for that

However, i start to love my Maybank Amex now... much better rebate/reward scheme... it's about 2.3% cash rebate for me this month (of course, redeem my reward point at 200 point/RM1). Too bad that Amex is not popular in malaysia.

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Added on September 29, 2009, 8:15 amYes, no issue to use Amex in most of the famous super store... the issue only happened on last weekend.

thanks for the info that BHP doesn't accept Amex... all the while, i thought all the petrol station should accept all kind of credit/charge card

This post has been edited by ks98: Sep 29 2009, 08:15 AM

I'm calculating my rebate rate base on total redeemable point vs my monthly expenses or what I've actually spent vs i got... again, this doesn't meant your calculation is incorrect...

This post has been edited by ks98: Sep 29 2009, 01:29 PM

Anybody from Penang is using Amex? I tried to use my Maybank Amex in Jusco Queensbay Penang on last Sat but the transaction was failed! To be exact, it's not failed but failed to go thru.

Checked with Amex CS on last Sunday and no issue with my account as well as my card (i used it for petrol at Esso without any issue on the same day). I also asked the CS to check in their system if any transaction in Jusco Queensbay happened on that day but she found none. I was told by the CS, it could be the terminal issue at Jusco Queensbay and asked me to check with Jusco as she has confirmed that Jusco accepts Amex (n 5X reward points).

This is second time I have been facing the same issue and suspecting Jusco Queensbay has no longer accepting Amex (or could be their terminal issue, intentionally or accidentally? I dun know).

Anybody has such an issue before? If you face this kind of issue, then what will you do?

Looks like Amex really need to improve it's popularity in Malaysia, otherwise I can't see a bright future for it in Malaysia...

This post has been edited by ks98: Oct 5 2009, 09:26 AM

This is second time i have similar issue and both transaction had no issue with my Visa/Master...

Yap... superior Malayan Banking Group with "superior" service quality too... whenever i talked about Maybank's service quality, i have to use a quote... since they don't even bother all the bad words that you use... so, we have to treat them like a kid by using a "good" word...

btw, i've started to loss my confident on Amex in view of it's poor acceptance in Malaysia and the success transaction rate that I have thus far. I have never faced so called terminal issue or whatsoever problem with Visa or Master. Originally, i was thinking to consolidate all my auto-billing into Amex and use Amex as my primary credit card but too bad that I've started to face all these problems in less than 1 month of usage...

However, I can't deny that the MR point of RM200/RM1 rebate is quite a good rebate...

This post has been edited by ks98: Oct 6 2009, 08:59 AM

I choose to ignore the return slip as this wasted my time and money... I used it straight away in Jusco and no problem...

Until recently, i have issue to use my Amex CC in Jusco Queensbay PG where the transaction can't go thru.