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 American Express® Cards, Membership Rewards™

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Alec.Yong
post Oct 10 2009, 11:28 PM

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Hi, I m new to here. smile.gif

Anyone got any idea for this type of problem? Please refer to below. sad.gif


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Alec.Yong
post Oct 11 2009, 11:36 AM

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QUOTE(bingozero @ Oct 11 2009, 10:51 AM)
Call maybank cs for more information on this account is not authorised
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I have called to the card centre and personally visited to the branch. But the answer is so... rclxub.gif

Card centre told me that this is due to not yet reach statement date, system can't authorised it. It only be authorised when it comes to the statement date.

But what I get from the branch, they told me that this is because the new card is still not yet link to M2U.. shakehead.gif ...

What can I do now? cry.gif


Alec.Yong
post Oct 11 2009, 12:01 PM

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QUOTE(winner @ Oct 11 2009, 11:50 AM)
Is your Amex Plat cc a brand new card? If it has just been approved and has not been sent to you yet, this situation could happen. I guess the card has been approved in principle but the approving process has not been fully completed yet. You should patiently wait for a few more days until you receive the card.
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Yes, it's a brand new card. Anyway, I received this card 2 weeks ago.., so far no problem using it. But I just wonder why it's still appear "not authorised" in M2U since I can use it without any problem?

hmm.gif

This post has been edited by Alec.Yong: Oct 11 2009, 12:02 PM
Alec.Yong
post Oct 11 2009, 12:15 PM

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QUOTE(winner @ Oct 11 2009, 12:08 PM)
Usually new card will be automatically linked in M2U. You should report this to MBB and ask them to rectify it.
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Yes, I have called to the card centre and visited to the branch too, like what I have said in #2519..... sad.gif

This post has been edited by Alec.Yong: Oct 11 2009, 12:20 PM

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