Recently uncle decided to purchase 3 Logitech M331 during 8.8 here ALL.IT.OS

https://shopee.com.my/Logitech-M331-Silent-...9596.1019539111

After reviewing all the comment and pictures at there, uncle bought 3 M331 mices.

To uncle dismay......



Notice the problem? Uncle only received one original M331 and two fake M331. The left most is the original with LED indicator and rubberised sides. The middle and right most side are fake with no LED indicator and any rubber at all, pure plastic.



Even the bottom side is different, the original power switch is at the top, not at the bottom.

Only the original serial number is successfully registered at logitech website while the two fake failed.

Only one has Logitech Unifying functionality and successfully paired with my existing Unifying Receiver. The other two fakes can't do that.



The original M331 has this sticker with M-Link


The two fakes M331 has this sticker with MCL Bhd


Really not happy with this situation. I thought big seller like ALL.IT.OS only sells original goods and moreover, it is Shopee Mall.



Sigh, filled for refund..... RM94.34, assuming if the seller doesn't dispute it.....


edit: apparently, according to some forummer here, there is different hardware revision. Which I am still not satisfied because I don't get the functionality as advertised.
editv2: Lack of advertised "Unifying" functionality and rubberised side. Sigh....

Final edit: Sigh....as per comment from forumers here.....uncle shall cancel refund and accept it as it is.....it just that uncle feels really tired and disappointed with this "new version".

Final edit V2 :
As per recommended by some poster;
ALL IT OS, I apologize for proclaiming those two mices are fake M331, but it doesn't change the fact that the product is different than what being advertised at the store.


This post has been edited by JohnLai: Aug 16 2024, 01:43 AM

Inb4 /k bukan your Shopee Helpdesk.

Inb4 only buy from the main Brand Flagship store. There is a reason why they are not as cheap as other stores - they are original.

This post has been edited by Hobbez: Aug 16 2024, 12:03 AM

yikes

Just posting for exposure. Really not happy with this situation.
All.IT. supposed to be reputable seller/company. Never expect this gonna happen.

Very yikes indeed.

I also kena b4. Bought fake Logitech mouse from Shopee.

After that, I vowed never to buy from non Flagship stores.

Seen a few Logi brand before, I thought Logitech doing rebranding exercise to Logi

Buy logitech mouse they say, but get logi mouse bai.

Except in my case, they slipped in one original and two fakes into my order.

Starting today, I will only purchase from real Logitech shopee store, no more third party like ALL IT Hypermarket. Geez, what a disaster. I have to send back the two fake M331.

Probably easier if you select Change of Mind. Then report to shopee about receiving fake products.

It is true that Logitech is using Logi branding as well.

But in my case, the tell-tale sign is the lack of LED indicator, wrong power switch position and inability to use "Unifying" functionality.

Then I attempted to register "fake" product at Logitech product registration site in hoping that those two aren't fake......well, they are fake.

Wow. Would u have known it is fake if it wasn't for the original? Can't imagine those who bought it and tot it's ori. U must report to KPDNKK!

This post has been edited by annoymous1234: Aug 16 2024, 12:16 AM

After opening can still return under change of mind?

I would know, cause I tend to compare the item with videos and pictures posted at the buyer review section.
The two fake mices appearance totally difference than those posted at buyer review section. especially at the switch position.

That day I returned something that I already used once. Seller was ok with it, told me to select Change of Mind.

I also returned a pair of boots that was not the same brand as advertised and one of the laces was broken. For this case I selected Seller sent wrong item.

This post has been edited by JohnL77: Aug 16 2024, 12:20 AM

Posting for awareness apa salah?

bro

the second and third one is the latest update set

u can check from the official site

There are only few option available when selecting refund.

I will be reporting to KPDNKK if the seller attempts to dispute my refund.

I will make sure I get my refund no matter what if the seller say opened items cannot be refunded.
How else am I going to get the serial number (which in the battery compartment) for the product registration?

Ok here is the problem. Logitech rebranded their company to LOGI in 2015. So all products should have LOGI brand on it.

Since your M331 existed more than 6 years ago, i can only assume it is old stock. The new stock is probably the cut cost model. So they removed the rubberized coating. The LED light i assume is visible between the buttons?

Logitech has changed the sensor to non visible light type many years ago. When it first existed it was marketed as laser sensor. But its standard nowdays for almost all of their products.

On the unifying mouse, i believe they might have removed this feature on cheaper range because it allows people to reuse old hardware. But the newer expensive ones has it.

MCL is also a hardware distributor locally besides M-Link.

Eh?
Then how come all the buyer review section (even the latest one right now) are showing the same appearence with the first mouse at my camera shot above?
I don't see any other buyer review with the appearence of the "fake" mouse

I can vouch for this

Bought the first gen M331, I remember that the rubberized coasting is thicker than the current M331 with full logo logitech name on it