Anyone has experience on returning broken goods at Taobao before? If there is a marking stated ''Msia local return'' on the item you bought means you are able to return it to the seller if the item is broken? But how to ship back the good to caina?

Did u buy insurance? Shipping it back alone cost a bomb already especially heavy items.

If u have insurance, just submit your claim and you will be reimbursed in four weeks. Submit video and full explanation

I yet to buy the item yet just in case it comes broken so I know what to do with it. So I should buy insurance for it then? But I didn't see there's any option to add in insurance though...

I returned a perfectly good item. Wasnt suitable for me.
It has local return. I just packed it back and wait for the courier to come pickup. No need pay anything. Its quite simple if your item is under the local return catergory
Usually the ¥199 free shipping logo will have this local return policy

This post has been edited by N9484640: Aug 9 2024, 08:50 PM

No need insurance, better if the product you are buying have 7 days no reason return.

As long as it has local return, you can apply for return if there's any issue then you can set a date for Ninjavan to come pickup at your house. Normally they come a day after the set date

All you have to do is pack the item and write the return tracking number on the outside, you can even place it on top of your gate pillar so they can just grab it themselves if you won't be home.

You would be refunded as soon as they check the parcel content once it reaches the Malaysia warehouse, they would even give you back the SST you paid.

If they are broken or damaged, the seller might just let you keep the item and refund u the money without asking you to ship the item back.

This post has been edited by Nojo: Aug 9 2024, 09:03 PM

Thanks for the info

Thanks for the info

what does the local return logo look like? i usually use google translate to navigate the app, never saw one.

Here you go. The PLUS thing. It offers three things - free shipping, local return and English language customer service

This post has been edited by N9484640: Aug 12 2024, 05:10 AM


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Last time I bought a few phone holder, 1 broke and they straight refund the price for 1 piece but impossible to get money also since stuck in Alipay.

then the money forever stuck? shd hv ask them to give using angpao method, much easier

sweet. thanks

How should I return if there's no local return?