Hi all
I always hate setting up new router bcause there always a problem
Anyway im changing to wifi 6 router asus brand
Method 1
1) use lan cable from modem to new router
2) take another lan cable connect from new router -> laptop
3) asus.router.com page does load up
4) setting as pppoe and finish
5) no internet 😡

Method 2
Basically is the same as method 1 but im not using pc/laptop , using asus app on phone to setup
Everything seems good in setup but still no internet
And the red light is appear on router means it fail to connect internet for some reason

I didnt try new/other lan cables as i dont have any extra but i have reused my old router and internet works fine so its definitely not cable issue as im reusing the same cable ..but i really need this wifi 6 new router to work
Pls help


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isp username and password?
also if still cant ask your isp to come and reset to new password.

Do u mean the pppoe username n pw by the isp?
The one with myname@maxis/@unifi?

Im using that to login no problem
Im able to access router.asus.com and play with settings thats all

I’ve been using that login details before when i setup old router works fine

Have you connected the correct modem out port to your router WAN port. Have you selected your isp in the Asus interface and put in the right username and password?

Go to your ASUS brand setup, change the Access Point settings

Post the wan setup page sini la

Been there done that....

There is a setting to select which ISP, basically that will set correct port to distinguish internet and iptv port.

Check the page with IPTV setting.

Firstly, you didn't mention your ISP, I am going to assume Unifi

try again method 1

cable from LAN1 of Modem to WAN of Asus

but make sure you tick "Special Requirement from ISP" box when selecting PPPoE

then, select the profile according to your ISP

Unifi-Home if you have the unifi tv box
Unifi-Business if you dont
Maxis-Fiber if you use them and your original connection was LAN2 of Modem to WAN of router
Maxis-Fiber-Special if you use them and your original connection uses LAN1
or any other ISP you are using

and make sure the username and password is correct

Hi all

Its unifi my isp

It was fixed im dont really remember how i did it

But it was all within the asus app
I think i removed the old asus router in the apps or something

It’s tough to understand your message. Maybe use ChatGPT to make it clearer before posting?