QUOTE(iRonTech @ Aug 11 2008, 08:52 PM)
please read it properly what i've written about. I'm talking about the Refurbished vs Hewlett Packard (M) Sdn Bhd local warranty.
If you still insist Refurbished Hewlett Packard laptop could claim warranty by Hewlett Packard (M) Sdn Bhd by FOC, prove it to me, I might make mistake too on this part.
just in case you've forgotten what you've posted before, I can remind you here:-
» Click to show Spoiler - click again to hide... «
refurbished HP notebooks either consumer or commercial will not have any warranty for HP MY as part numbers will be different. most of the refurbished notebooks either HP/toshiba/dell come from the US market and all of the models numbering from the other regions are different AND most or almost all of the notebooks are covered by local warranty only. to be able for warranty in malaysia the units must
1) have international warranty
2) part numbers must be the same as the local
to your question, HP MY will not entertain any claims for refurbished notebooks in malaysia.
HP MY can track the serial numbers of the foreign machine and trace back to the buyers and will take action to the reseller that selling parallel import machine. what kind of actions? it depends either it's legal or not. reseller with HP partnership caught selling parallel units will have their partnership revoked.
so people, buy wisely. just get these notebooks from the store. you are saving like prolly 20% but messed up prolly a year or 3 years warranty cuz some dude wanna earn a fast bucks? that's not a good investment at all. Invest for the real deal. that's my 2 cent for u lots.
wow. my brain still work after 12am. impressive for me.
p/s : i like my avatar
Added on August 12, 2008, 12:24 amQUOTE(ajul @ Apr 11 2008, 05:24 PM)
some of my supporter :
good buyer also...always make me on a trouble all a day...
Added on April 12, 2008, 12:47 amHow are refurbished computers manufactured?
Stringent guidelines are followed. All units are brought up to fully functional condition, with defective parts replaced by working parts. Scratches and abrasions cannot exceed one inch on primary viewing plane. Refurbished business products go through two quality control checks before being re-boxed for sale to ensure high reliability.
Where do refurbished computers come from?
Refurbished computers are not used computers that have been in use over a long period of time. Most are cancelled orders and customer return units, others are overstocks, evaluation units, cosmetically blemished products and older discontinued products. Refurbished products are tested and if necessary, non-working components are replaced with working parts to bring the product up to fully functional condition.
What is your return policy?
Customers who wish to return product are required to obtain a Return Goods Authorization (RGA) by contacting the HP Business Outlet at 1-800-658-1131. RGA's must be requested within 10 days of product delivery date. In most cases, shipping costs for returning product back to HP will be paid by the customer; final determination will be based on the reason for the return. Original shipping and handling charges also may not be refunded to the customer; final determination is based on the reason for the return. To avoid delays in receiving your refund, please read our complete Return Guidelines.
Do you offer a warranty?
Refurbished products purchased from HP come with complete HP warranty, service and support. The level of service and duration varies depending on the model.
Generally speaking, refurbished business notebooks, desktops, workstations, tablet PCs, thin clients and corresponding options come with a one-year limited warranty, while refurbished handhelds vary by model with either a one-year or 90-day limited warranty. Details of these limited warranties can be found in the chart below.
Limited Warranty Period*
The Limited Warranty Period for a refurbished HP Hardware Product is a specified, fixed period commencing on the date of purchase. The date on your sales receipt is the date of purchase unless HP informs you otherwise.
Refurbished business PCs and options Limited warranty service Response time**
Desktops 1 year Parts
1 year Labor
1 year On Site Next business day
Thin Clients 1 year Parts Only Standard turn around
Personal Workstations 1 year Parts
1 year Labor
1 year On Site Next business day
Notebooks 1 year Parts
1 year Labor
1 year Carry-In Two business day
Handhelds Same as New Same as New
Options 1 year Parts only Standard turn around
Monitors 1 year Parts only Standard turn around
Can I upgrade my warranty coverage?
The limited warranty for refurbished desktops, workstations, notebooks, handhelds and thin clients can be upgraded by purchasing an HP Care Pack that extends your hardware coverage from one year to three years and includes service enhancements like pick-up and return services and next business day response time (depending on package). HP Care Pack Services are intended for machines used for business, rather than consumer, family or household purposes.
reference :
http://www.hp.com/sbso/buspurchase_refurbished_faq.htmllet's see if you can get HP to warranty these so called refurbished notebooks locally. do that, i seriously wanna see that happen
i would suggest u print the statement out and bring it to them too
This post has been edited by jaybee: Aug 12 2008, 12:24 AM 
Jul 25 2008, 12:19 PM
[COMPLAINT] Ajul @ ZUl Qais, under-cut here and there. 
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