recently i've received sms from hotlink says to change my number to be new plan of UNLIMITED, it'll be AUTOMATICALLY if you agreed to, no need to do anything, but if no, you have to reply NO within the giving due date otherwise consider agreed and no way to change back.

i've called Hotlink CS & they easily says that just reply NO if i don't agreed to, nothing big deal.

but, over 5 of my numbers & 1 my father's number only received 1 in all of them. What if the number is using in modem? ignored by old people that never read sms?

i ask what about my others number that never / not yet received the sms, they also simply says just reply NO & my plan will not going to be changed. but when i asked for a confirmation answer, they can't promise.

it should be the other way to ask people to change that if YES, wanted to, then reply YES. if no, then remains & no need to do anything. Like this way, it's like FORCE user to accept the changes if they MISSED the sms or the due date as i don't know is it the dateline uniformly same period or batch by batch.

do keep eye on your mobile plan if you're not interesting to the new plan they are promoting to you, there's no way to change back as they have reply to me. although it's not a satisfying answer.



This post has been edited by jjjeantang: Jul 24 2024, 12:16 PM

video plan, subscribed b4 mco donno when

yes, they try to move ur plan to nothing freebies plan & u'll need to purchase for the data u didn't needed b4.



my current video plan comes with
10gb free video quota
5 hotlink / maxis number 1000min

https://www.hotlink.com.my/en/faq/products/...-video/general/



https://www.hotlink.com.my/en/faq/products/...paid-migration/
https://www.hotlink.com.my/en/faq/products/...-internet-pass/

the CS even can't tell me what is the benefit if i change the plan, juz kept emphasize it's unlimited & good & @%*^&(...
but never mention : MUST PAY FOR IT TO ENJOY IT

promoting says UNLIMITED PLAN, if as the unlimited plan in my memory:
another type of payu plan, no pay no data
limited 3mbps / 6mbps depends what u'r buying, fup quota 50gb after that capped speed 512kbps
& even bought add-on passes also runs 512kbps until previous pass date end. (correct me if i'm outdated)


i'm juz poke this out for the user like me who doesn't interested to their 2 yrs old NEW PLAN,

yes, but those aren't free & even can't count as a benefit to attract / persuade people to join

This post has been edited by jjjeantang: Jul 24 2024, 05:50 PM

yes, i think most user are not interested to the NEW plan as it's already exist more than 2 yrs, would already in if wanted to.

now they use this tricky way to push the user like hard sell way as for the numbers might using by elder people but managing by their children & might missed the timing to handling the sms.

u must reply NO to stay, not automatically stay, otherwise u'll be buang pulau to NEW plan if u didn't notice the sms in any incidence

although i understand but still can't accept it in calm....

the cs just bluff me that reply 'NO' to void the change...





until now my others numbers still not yet received the damn sms... so worried can't kept my mobile plan...

video plan that comes with 2.5gb/week

strangely until now the rest of my numbers still yet to received that sms... donno they hold back the project or what...

but since that i've lost the trust to them... need to keep eye on my number's sms every week... sigh...